|This topic describes known Nokia device restrictions and limitations with IBM® Lotus Notes® Traveler.
For limitations and restrictions that apply to all device clients, refer to Server limitations and restrictions U853UP2
Table 1. Install issues
"Unable to install" Error when over-installing (upgrade) using a sisx file launched from Messaging Inbox
This occurs when you have mail open for viewing or editing, and try to install a LotusTraveler.sisx file launched from the Messaging application Inbox. When you receive this error. Exit the open mail using the task manager, then exit Messaging, and try again.
User is unable to permanently accept an unknown SSL certificate.
For some Nokia devices, if the Unique name of an SSL certificate does not match the server host name, the device security policy does not accept it permanently. Subsequent syncs fail in this situation. If the user selects Accept this one time
, they can sync that one time. To resolve the issue, ensure that the Common Name of the SSL certificate matches the host name used by the device to access the server. In addition, installing the http://download.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/services/IBM_TTPA_Allow_New_App/IBMTTPAAllowNewApp.SIS
" target="external">Security enablement library
may improve the secure behavior of the device.
Cannot install an older client over a newer version.
If you must install an older version of Lotus Notes Traveler on a device that is running a more recent version, you must uninstall the more recent version first. Then installation of the older version can proceed.
User IDs and passwords longer than 32 characters do not work.
The Nokia Download Manager API has a 32 character limit on user IDs and passwords. As a result, user IDs and passwords longer than 32 characters potentially cannot authenticate with the server.
Lotus® Mobile Installer unable to connect to the server to install the Lotus Notes Traveler client.
Due to a limitation of the Nokia device, the Lotus
Mobile Installer client will not be able to connect if Basic Authentication is not allowed to the server. This includes any Proxy servers that are used in the environment. On the Lotus Domino
® server you can disable Basic Authentication by turning off Session Authentication and Anonymous access. Turning Anonymous access on for TCP or SSL will allow Allow Basic Authentication to the Lotus Notes
Traveler servlet. Nokia device is not enabled for security settings. Nokia security settings apply only to Nokia security-enabled devices. They do not apply to Nokia N-series devices. You may need to install the Nokia security enablement library on the device to enable it for security. This library can be obtained from http://download.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/services/IBM_TTPA_Allow_New_App/IBMTTPAAllowNewApp.SIS
" target="external">Nokia's IBM Lotus Notes Traveler site
Table 2. Uninstall and wipe issues
After an uninstall, calendar entries and contacts remain.
Lotus Notes Traveler will not delete calendar entries or contacts during an uninstall.
During an application wipe, Lotus Notes Traveler is not uninstalled.
All corporate data plus the configuration from the Lotus Notes Traveler installation will be deleted. As a result, the device is left with only Lotus Notes Traveler binary files, which are not sensitive.
Table 3. Mail issues
Mail received with "Please reply by" date does not display with to-do items.
When mail is sent with the "Please reply by" option, it appears in both the inbox of the recipient and their to-do list on the Notes® client. On the Lotus Notes Traveler client, it only appears in the inbox.
“Retrieve Full email” is unavailable for Drafts
Mail in a Draft state cannot be retrieved using the “Retrieve Full email” action.
Error "Message deleted -7005" displayed after reply/forward using Nokia S60 device mail viewer and then deleting.
You may receive the error message error "Message deleted -7005" if you delete a reply or forwarded mail response from within the Lotus Notes Traveler mailbox. The response is still deleted as expected. This only occurs if you are viewing mail in the mail viewer application and then create a reply or forward message, followed by deleting the reply or forwarded message before sending it.
Cannot save received attachments if file name extension is not recognized by S60 device
On an S60 device, when viewing mail with an attachment that has an extension unrecognized by the device, the "Save" option is not available. Only "Open" (which returns object type not supported info note), or "Send". You can send the attachment using the SendAs functions such as IR, bluetooth, mail, etc.
Sub-folders unavailable on S60 3rd edition devices
Nokia S60 3rd edition (3.0) devices do not support sub-folders. Sub-folders would appear as messages and cannot be opened. For this reason, Lotus Notes Traveler does not support sub-folders for these devices. Sub-folders will not be visible in the Folder subscription and Move to Folder user interfaces.
Nokia S60 3rd edition feature pack 1 and 2 devices offer complete support for sub-folders.
Attachments received in mail from Lotus Notes Traveler on Symbian devices have a size limitation.
On Nokia Symbian devices running Lotus Notes Traveler, the size of attachments received in mail is limited to a maximum of 7MB of base64 encoding. This is approximately 5MB in actual size.
Telephone numbers in mail messages are not clickable on a Symbian^3 device.
If you are using a Symbian^3 device which has support for rich HTML mail, you will not see a clickable link for telephone numbers within mail messages. Support for this feature is not available at this time.
Replying or forwarding a mail message does not display the original message on a Symbian^3 device.
The Lotus Notes
Traveler mail client for Symbian^3 is capable of viewing HTML formatted mail messages, but not composing them. When you reply or forward a message, you will see the following line added to the message response in the mail compose editor:
[ [Original message will be appended below ]]
When the device sends the message, the original message will be appended in place of this text.
Bold text in mail messages are seen as plain text.
Bold text in mail received on Nokia 701 and Nokia N8 devices will be seen as plain text.
Mail does not work with personal groups.
Because the synchronization of groups is not supported, mail sent to a personal group (one not defined in the Domino server's address book) is not delivered and is not able to be sent.
Table 4. Calendar issues
Deleting all calendar entries on a Nokia device does not sync to the server
The Nokia calendar application has an option to delete all calendar entries. If you select this option while running Lotus Notes Traveler, all calendar entries are deleted from the device. However, these calendar events do not remain on the server. Do not use this option. If you want to replace or refresh your calendar events on your S60 device, from the Lotus Notes Traveler menu, select Options > Tools > Replace Data > Calendar/Tasks.
For calendar event syncing, 'None' is not supported as an option.
When you create a calendar event on some Nokia devices you can specify the "Synchronization" field to be public, private, or none. If you select Public, then the calendar event syncs to the server normally. If you select Private or None, then the calendar event syncs to the server as a private calendar entry.
You cannot create invitations that have attendees.
This is a limitation of the calendar application on the device. You can create meeting notices on the calendar as reminders for yourself.
Memos created on a Nokia device after syncing with the server turn into 24-hour events.
This is a limitation of the Nokia calendar application.
|The following message displays as mail when a counter to a meeting invitation is received: "This document is a meeting notice and requires the use of the Lotus Notes or iNotes client to view the content". ||Devices do not support Counter notices. A Lotus Notes or iNotes client must be used to process a counter. |
Invites are not sent to personal groups.
Because the synchronization of groups is not supported, calendar invites sent to a personal group (one not defined in the Domino server's address book) are not delivered and are not able to be sent.
Table 5. Contacts issues
Contacts stored on a SIM card do not sync.
Contacts stored on a SIM card are not synchronized by Lotus Notes Traveler.
Personal ring tones are lost on contact update from the server.
Personal ring tones stored in the Nokia contact are not stored with the contact data itself, so they will not sync to the server. Therefore, if the contact is updated on the server, the update to the device will cause the device to lose the personal ring tone association with the contact.
Table 6. Notebook issues
Notebook entries are not synchronized.
Notebook entries are only synced from the server to the device. Any changes made to the notebook entries on the device are not synced back to the server.
Table 7. Security issues
Storage card remote wipe fails on some N-series devices.
The remote wipe option to erase the contents of the storage card fails on some N-series devices with the error that the card could not be formatted. There is no known workaround to this issue.
Series 60 devices are marked as non-compliant.
Series 60 devices will be marked as non compliant if the server is enforcing device encryption.
Table 8. Sync issues
Parent topic: Known limitations and restrictions
Device will show roaming while searching for a network.
While searching for a network, Lotus Notes Traveler uses the default status for roaming in order to prevent high usage costs. If you know the device won't be roaming, you can switch to a polling connection if frequent updates are required.
Sync stops working and the following message is generated in the log:
05/17 1:16:21 AM ERROR
Cannot resolve server name
<server name>. Device is
up-to-date as of 05/16/2011
The device will stay in this state and refuse to connect to the Traveler server., due to a defect in Symbian TCP/IP code. The native Symbian DNS resolution stops working, and returns an undocumented error code.
Turn the device off and then back on. This resets the Symbian DNS resolver, and syncs will then continue.