Nokia troubleshootingAdded by IBM on December 10, 2012 | Version 1 (Original)
|This section contains troubleshooting tips for Nokia users.
Lotus Mobile Installer
Table 1. Lotus Mobile Installer troubleshooting
|Lotus® Mobile Installer||If you encounter a problem installing Traveler using LMI, check the following:
- If a port number is not specified in the server name field, LMI assumes port 80 for http and port 443 for https. Ensure that if the server is running on a non-standard port, the port number is specified along with the server. For example, if the server is running on port 8080, specify the server as mytest.server.com:8080.
- If the Traveler servlet is located in a place other than /traveler, then the servlet must be specified along with the server name. For example, if the Traveler servlet is available at mytest.server.com/s/t instead of mytest.server.com/traveler, then specify he server as mytest.server.com/s/t. If the servlet was located at /s/tand was on port 8080, then the specify the server as mytest.server.com:8080/s/t. Neither the port or the servlet path are standard.
- Ensure that the correct Access Point is selected and has connectivity to the server. Manually test connectivity to the server by accessing the servlet with a browser using the same access point. If you are using HTTP protocol use the following URL: http://<server>:<httpport>/<servlet>. If you are using HTTPS protocol, then use the following URL instead: https://<server>:<httpsport>/<servlet>. If you can access that site, then you can enter the same URL into the server field in LMI. LMI then can install Traveler.
- If you receive a message indicating that the server does not support LMI or that LMI received an unexpected response, open the file manager on the device and browse to C:\Data\LotusInstaller\. Open the unexpected_response.html file. This is the response that LMI received from the server. Often viewing this file provides an indication whether a firewall or proxy is interfering with LMI operation.
- For information on device requirements for SmartCloud Notes® Traveler, refer to http://www.ibm.com/support/docview.wss?uid=swg27023486.
Lotus Notes Traveler Client
|Verifying installation||To ensure that you properly install and register the Lotus Notes® Traveler Client:
The Lotus Notes Traveler client installation continues. However, if the above message is seen, you may want to close other running applications or perform a soft reset in order to free up resources.
- Verify that you have enough available space before installing. Use the following steps to check for available space on device: Menu -> Options -> Memory Details -> Phone Memory.
- The IBM® Lotus Notes Traveler client installation checks the device for both required memory and available slots to run. If either of these resources are insufficient, the message "IBM Lotus Notes Traveler client installation has detected insufficient device resources to run this product" displays. And the installation log displays an entry stating "Install is checking your device resources for IBM Lotus Notes Traveler".
- Verify that the server name field does not include http://, https://, port number, or servlet.
- Check client log for additional information.
|Verifying authentication||To verify your authentication with the server:
- Check for correct ACL access to the server
- Check for firewalls that may block access to the server
|Verifying configuration||To verify your configuration with the server:
- Check server ports
- Check sync protocol, for example HTTP or HTTPS.
- Check the AutoSync flag
|Verifying contention||To check other issues between the device and the server:
- Verify that other applications are not starving the Traveler process; shut down non-critical applications
- Verify that the device is not low on power; plug the device in and shut down non-critical applications
- Verify that the device is not running out of storage; adjust the Mail/Calendar and Other Applications filters
- Verify that the device can connect to the internet.
- If using a VPN, verify that the settings are correct.
- Test connectivity by manually testing servlet connectivity by accessing the servlet with a browser. If using HTTP protocol use the following URL: http://<server>:<httpport>/<servlet>. If using HTTPS protocol use the following URL: https://<server>:<httpsport>/<servlet>
|Verifying security||Security policies are an option enabled by the Lotus Notes Traveler administrator. To ensure that policies can be enabled, verify that you have installed the Nokia security enablement library on each device. This library can be obtained from Nokia's IBM Lotus Notes Traveler site.|
If the Lotus Notes Traveler status screen displays a "Traveler security support is not installed" message, then this message indicates that the Nokia security library must be installed before Lotus Notes Traveler security features can be enabled.
If the Lotus Notes Traveler status screen displays a "Traveler security functions are not supported by this device" message, then this message indicates that the device does not support security.
To verify that a device is compliant with a mobile device security policy, see Viewing security status.
Parent topic: Troubleshooting tips
|Status screen||The status screen displays when you open the Lotus Notes Traveler application on your device.|
|Status icons|| AutoSync off; status nominal.|
AutoSync on; status nominal.
Syncing with the server.
New mail message notification.
Cannot reach the server.
Battery is too low for AutoSync.
No device connectivity.
General error message.
Device security problem, autosync and sync are disabled.
Device is in flight mode so autosync and sync are disabled.