User connectivity and password problemsAdded by IBM on December 10, 2012 | Version 1 (Original)
|Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
- Increase the log level for a specific user that is exhibiting the problem by running the following command:
tell traveler log adduser finest <username>
- Delete or move any existing HTTP thread log files from the directory <Domino data dir>/IBM_TECHNICAL_SUPPORT. This is the default directory location, and the log files have the name format htthr*.log. In a Highly Available environment, this must be done on every server in the pool.
- Turn on HTTP tracing.
tell http debug thread all
In a Highly Available environment, the above command must be run on every server in the pool (using the -s *
option will not be sufficient).
- Ask the user to reproduce the problem and submit a Traveler Problem Report (TPR). For more information, see Device logging.
Important: Note the user name and the time the problem was reproduced when communicating with IBM Support.
- After the user submits the TPR, run the following command:
tell traveler dump <username>
- If this is not an HA configuration, run the command:
tell traveler pmr <pmr_number>
If this is an HA configuration, run the command:
tell traveler -s * pmr <pmr_number>
- Run the following command to undo the system settings you configured in steps 1 and 2, if necessary:
tell traveler log removeuser <username>
tell http debug thread off
In a Highly Available environment, tell http debug thread off
must be run on every server in the pool.
Outgoing FTP is required for the PMR command automatic upload. See PMR command details
for manual upload instructions and a complete list of options.
Parent topic: Gathering log files for support