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Inside Mobile Design and User Experience

Thoughts on mobile and social business applications, design, and user experience, by Chris Reckling.

The press is already starting to come out around IBM Lotus' Social Business mobile play, for example:

IBM Aims to Bring Corporate Social Network to IPhone, BlackBerry where Alistair Rennie says, "The network isn't at the water cooler anymore." And foreshadowing our demos during the OGS at Lotusphere:

The software will feature an activity feed, which gathers information about customers, relevant news and information about colleagues, Rennie said. Customers also will be able to have video Web meetings, share pictures and post blogs.

IBM’s Social Software: Unfriending Cisco, Google…
“Tablets are a new design point,” said Alistair Rennie, General Manager of social business and collaboration initiatives at IBM. “You can’t just (build corporate software) starting at the desktop — you have to go to the devices and work back in.”

We are mobilizing ourselves (hehe) on the design team to support this renewed emphasis. I think the time is right. This year, as we move Project Vulcan from strategy to execution, I'll be heading up a mobile user experience (UX) team. I'm very excited about this opportunity and I'll have some of our best people working with me. Luckily we are not starting from the beginning, but can build on the work that's already been our products today. Those designs didn't happen by themselves, people! See the iNotes team in action here.

Your job is to engage with me and the team as we enter this new phase. You can start at Lotusphere by visiting us at the UX Lab in Asia 4, near the escalators to the product showcase. We want to understand your usage patterns, how your organization is reacting to the rise in smartphone usage, and how different regions of the world are, well, different from each other. We'll have a bunch of stuff to try out, too. If you just want to have a brief conversations, I'll take that too.

Also at Lotusphere, I recommend these sessions:
INV108 The Lotus Mobile Strategy
Speakers: Bharti Patel, Kevin Cavanaugh
DL N. Hemisphere A-E - Tuesday  11:15am - 12:15pm        
This session will discuss the Lotus strategy for mobile collaboration. Blackberry. Android. iPhone/iPad. Nokia. Windows Phone. Tablet. Push. Sync. HTML5. Middleware. All of these mobile approaches are shaping the mobile collaboration market, and IBM has established clear leadership across devices and technologies. In this session, we'll discuss the current mobile footprint and strategy for the future.

ID701 IBM Lotus advancements in a Mobile World
Speakers: Erich Petersen, Lee Griffin
DL N. Hemisphere D-E - Wednesday  11:15am - 12:15pm
Come hear the latest information on how the Lotus product portfolio supports mobile. The session will cover the advancements in mobile device support and new features for Lotus Notes, Lotus Connections, Lotus Sametime, Lotus Mobile Connect, Lotus Expeditor, and WebSphere Portal. Come see how these offerings can lead to a powerful mobile enablement of your Lotus customers and employees.

ID203 Deploying IBM Lotus Notes Traveler
Speakers: Robert Sielken, Lee Griffin
DL S. Hemisphere IV-V - Thursday  08:30am - 9:30am
Come learn from the experts and walk away with best practices for planning and deploying Lotus Notes Traveler. You'll understand how the Notes Traveler server fits into your infrastructure, get guidance on mobile device selection, and hear how mobile devices can be easily and efficiently configured and deployed to your users. Learn how to diagnose problems and get back on track quickly if something goes wrong. High level guidelines for capacity planning and performance tuning will also be discussed, as well as enhanced security and device management capabilities available to administrators from a single point of control.

AD111 Developing Mobile Apps Rapidly for Webkit Browsers Using Xpages (Niklas created one of our demos for the OGS in a couple of days.)
Speakers: Niklas Heidloff, Steve Castledine
DL S. Hemisphere III - Monday  3:45pm - 4:45pm
With the XPages Extension Library and the Mobile Controls from OpenNTF, mobile apps can be developed rapidly. The OpenNTF projects leverage Dojo and other open source projects to build mobile apps via the web programming model so that these apps can be run on devices with webkit-based browsers like Android, iPhone, iPad and Blackberry. This allows using standard skillsets and building apps once for different devices. Come to this session to see how the controls from OpenNTF can be used for mobile apps that look and feel like native apps. You'll also see how these apps can do offline and even access native services like GPS or the devices' cameras.

ID504 IBM Lotus Sametime Mobile: Native Meetings and Messaging
Speakers: Josef Scherpa, Steve Babin
DL S. Hemisphere III - Tuesday  4:45pm - 5:45pm
Mobile users expect a fast and innovative experience consistent with the platform conventions that encouraged them to choose a particular device. See the new user experience for Lotus Sametime mobile native applications, including telephony and instant messaging for iPhone and Android, and Lotus Sametime meetings for Blackberry.

BP209 Delivering Domino to Mobile Devices: More Stupid Tricks
Speakers: Rob Wunderlich, John Wargo
SW 7-10 - Tuesday  1:30pm - 2:30pm
Now in it's fifth year, this session shows the wide variety of ways to deliver Domino databases to mobile devices. For starters, we"ll show how to tweak virtually any Domino database to work just right on a mobile browser. But wait, there"s more! You CAN get more than just your email on your new Android device! Two mobile experts, BlackBerry guru John Wargo from AT&T and"s Rob Wunderlich, will walk you through best practices delivering Domino applications to mobile devices not only via browser, but also with native applications, hybrid apps and MEAP. They"ll talk sync versus browse, consider device differences, device management and security concerns. All this with lots of demos and samples they"ve used in real life.

ID702 Smartphones at IBM
Speaker: Chris Pepin
DL N. Hemisphere D-E - Wednesday  1:30pm - 2:30pm
Like many customers, employees are asking for more smartphone and tablet options beyond BlackBerry. In this session, learn details on how IBM-deployed additional platforms worldwide leveraging IBM solutions like Lotus Traveler, Lotus iNotes Ultra-light, Lotus Mobile Connection, Lotus Connections, Lotus Sametime, IBM Webphere Portal and more!

I hope to see you in the UX Lab at Lotusphere!


Chris Reckling | 31 January 2011 08:00:00 AM ET |

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