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developerWorks  >  Lotus  >  Forums & community  >  IBM Connections Forum

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Ronan Chalouni 13.Jul.16 05:45 AM a Web browser
Files All releases Windows


Hello,

Since I upgrade to Docs 2.0 CR01, when I open .doc or .ppt files I get the popup error "conversion service is not available". It works fine with .docx or .pptx and the thumbnails are ok.

Thank you for your help

Here is an an extract of the COnversion systemout.log:

[13/07/16 11:33:40:744 CEST] 000000b6 S2SCallHelper I Trusted call via j2c_alias + s2s_token: /conversion/ConversionService
[13/07/16 11:33:40:744 CEST] 000000b6 ConversionSer I CLFAE1221I: Submit conversion job: the sourceFilePath after transform: D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\c95e8036-21c0-4086-b1e1-f219dbca146a\contentfile.ppt
[13/07/16 11:33:40:744 CEST] 000000b6 ConversionSer I CLFAE1221I: Submit conversion job: the targetFolderPath after transform: D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\764a7678-1f53-4911-9822-656962ab4acb\concord
[13/07/16 11:33:40:853 CEST] 000000b6 ConversionWor I start conversion work with job Id: e2afc8e2-7524-4cba-a116-a95f7910238f D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\c95e8036-21c0-4086-b1e1-f219dbca146a\contentfile.ppt
[13/07/16 11:33:40:853 CEST] 000000b6 ConversionWor I Increase thread count: 1 e2afc8e2-7524-4cba-a116-a95f7910238f
[13/07/16 11:33:40:853 CEST] 000000b6 ConversionWor I Add job into task map : 1 e2afc8e2-7524-4cba-a116-a95f7910238f
[13/07/16 11:33:40:853 CEST] 000000db ConversionWor I conversion started, application/vnd.ms-powerpoint, text/html, D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\c95e8036-21c0-4086-b1e1-f219dbca146a\contentfile.ppt
[13/07/16 11:33:40:869 CEST] 000000db ConversionWor I copy source file from shared storage: D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\c95e8036-21c0-4086-b1e1-f219dbca146a\contentfile.ppt to local temp path: D:\IBM\POCConnections\Conversion\data\temp\source-6fc4dc99-f44a-41c4-b6a7-cb0b1ae6747d\contentfile.ppt cost time: 16 ms
[13/07/16 11:33:40:885 CEST] 000000db ODPCommonUtil I Presentation PPT to HTML conversion starts
[13/07/16 11:33:41:900 CEST] 000000db SymphonyConve E NoConnectException - soffice connection is unavailable : D:\IBM\POCConnections\Conversion\data\temp\source-6fc4dc99-f44a-41c4-b6a7-cb0b1ae6747d\contentfile.ppt
com.sun.star.connection.NoConnectException: java.net.ConnectException: Connection refused: connect
at com.sun.star.lib.connections.socket.socketConnector.connect(socketConnector.java:166)
at com.sun.star.comp.connections.Connector.connect(Connector.java:141)
at com.sun.star.comp.urlresolver.UrlResolver$_UrlResolver.resolve(UrlResolver.java:128)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.getRemoteServiceManager(SymFileConvert.java:154)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.runWithOOMainThread(SymFileConvert.java:1248)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.exportToODP(SymFileConvert.java:776)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.convert(SymFileConvert.java:1082)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:201)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.convert(SymphonyConversionManager.java:92)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConverterImpl.convert(SymphonyConverterImpl.java:43)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:58)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:113)
at com.ibm.conversion.service.rest.servlet.ConversionWork.run(ConversionWork.java:638)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:424)
at javax.security.auth.Subject.doAs(Subject.java:495)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:91)
at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J2EEContext.java:338)
at java.security.AccessController.doPrivileged(AccessController.java:453)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:806)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)

[13/07/16 11:33:41:900 CEST] 000000db SymphonyConve W retry to connect to another available soffice because the current soffice may be in recovery phase
[13/07/16 11:33:42:932 CEST] 000000db SymphonyConve E NoConnectException - soffice connection is unavailable : D:\IBM\POCConnections\Conversion\data\temp\source-6fc4dc99-f44a-41c4-b6a7-cb0b1ae6747d\contentfile.ppt
com.sun.star.connection.NoConnectException: java.net.ConnectException: Connection refused: connect
at com.sun.star.lib.connections.socket.socketConnector.connect(socketConnector.java:166)
at com.sun.star.comp.connections.Connector.connect(Connector.java:141)
at com.sun.star.comp.urlresolver.UrlResolver$_UrlResolver.resolve(UrlResolver.java:128)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.getRemoteServiceManager(SymFileConvert.java:154)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.runWithOOMainThread(SymFileConvert.java:1248)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.exportToODP(SymFileConvert.java:776)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.convert(SymFileConvert.java:1082)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:201)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.convert(SymphonyConversionManager.java:92)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConverterImpl.convert(SymphonyConverterImpl.java:43)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:58)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:113)
at com.ibm.conversion.service.rest.servlet.ConversionWork.run(ConversionWork.java:638)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:424)
at javax.security.auth.Subject.doAs(Subject.java:495)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:91)
at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J2EEContext.java:338)
at java.security.AccessController.doPrivileged(AccessController.java:453)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:806)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)

[13/07/16 11:33:42:932 CEST] 000000db SymphonyConve W retry to connect to another available soffice because the current soffice may be in recovery phase
[13/07/16 11:33:43:963 CEST] 000000db SymphonyConve E NoConnectException - soffice connection is unavailable : D:\IBM\POCConnections\Conversion\data\temp\source-6fc4dc99-f44a-41c4-b6a7-cb0b1ae6747d\contentfile.ppt
com.sun.star.connection.NoConnectException: java.net.ConnectException: Connection refused: connect
at com.sun.star.lib.connections.socket.socketConnector.connect(socketConnector.java:166)
at com.sun.star.comp.connections.Connector.connect(Connector.java:141)
at com.sun.star.comp.urlresolver.UrlResolver$_UrlResolver.resolve(UrlResolver.java:128)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.getRemoteServiceManager(SymFileConvert.java:154)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.runWithOOMainThread(SymFileConvert.java:1248)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.exportToODP(SymFileConvert.java:776)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.convert(SymFileConvert.java:1082)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:201)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.convert(SymphonyConversionManager.java:92)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConverterImpl.convert(SymphonyConverterImpl.java:43)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:58)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:113)
at com.ibm.conversion.service.rest.servlet.ConversionWork.run(ConversionWork.java:638)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:424)
at javax.security.auth.Subject.doAs(Subject.java:495)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:91)
at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J2EEContext.java:338)
at java.security.AccessController.doPrivileged(AccessController.java:453)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:806)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)

[13/07/16 11:33:43:963 CEST] 000000db SymphonyConve W retry to connect to another available soffice because the current soffice may be in recovery phase
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve E NoConnectException - soffice connection is unavailable : D:\IBM\POCConnections\Conversion\data\temp\source-6fc4dc99-f44a-41c4-b6a7-cb0b1ae6747d\contentfile.ppt
com.sun.star.connection.NoConnectException: java.net.ConnectException: Connection refused: connect
at com.sun.star.lib.connections.socket.socketConnector.connect(socketConnector.java:166)
at com.sun.star.comp.connections.Connector.connect(Connector.java:141)
at com.sun.star.comp.urlresolver.UrlResolver$_UrlResolver.resolve(UrlResolver.java:128)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.getRemoteServiceManager(SymFileConvert.java:154)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.runWithOOMainThread(SymFileConvert.java:1248)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.exportToODP(SymFileConvert.java:776)
at com.ibm.symphony.conversion.converter.sym.impl.SymFileConvert.convert(SymFileConvert.java:1082)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:201)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.doConvert(SymphonyConversionManager.java:210)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConversionManager.convert(SymphonyConversionManager.java:92)
at com.ibm.symphony.conversion.converter.sym.impl.SymphonyConverterImpl.convert(SymphonyConverterImpl.java:43)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:58)
at com.ibm.symphony.conversion.converter.ppt2html.PPT2HTMLConverter.convert(PPT2HTMLConverter.java:113)
at com.ibm.conversion.service.rest.servlet.ConversionWork.run(ConversionWork.java:638)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:424)
at javax.security.auth.Subject.doAs(Subject.java:495)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:91)
at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J2EEContext.java:338)
at java.security.AccessController.doPrivileged(AccessController.java:453)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:806)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)

[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I Soffice convert fail, port: 8101, return error code: 496
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I return doConvert, idle symphony count: 0
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I Soffice convert fail, port: 8100, return error code: 496
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I return doConvert, idle symphony count: 0
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I Soffice convert fail, port: 8101, return error code: 496
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I return doConvert, idle symphony count: 0
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I Soffice convert fail, port: 8100, return error code: 496
[13/07/16 11:33:44:978 CEST] 000000db SymphonyConve I return doConvert, idle symphony count: 1
[13/07/16 11:33:44:978 CEST] 000000db ODPCommonUtil I Presentation PPT to ODP conversion (Symphony) ends in 4093 ms
[13/07/16 11:33:44:978 CEST] 000000db ODPCommonUtil W java.net.ConnectException: Connection refused: connect:
[13/07/16 11:33:44:978 CEST] 000000db ODPCommonUtil I Presentation PPT to HTML conversion ends in 4093 ms
[13/07/16 11:33:44:994 CEST] 000000db ConversionWor I copy target result file from local: D:\IBM\POCConnections\Conversion\data\temp\target-46910f94-b398-4901-a561-563ce736384e to shared storage: D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\764a7678-1f53-4911-9822-656962ab4acb\concord
[13/07/16 11:33:44:994 CEST] 000000db ConversionWor I conversion completed, false cost 4141ms, application/vnd.ms-powerpoint, text/html, D:\IBM\POCConnections\DocsShare\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\c95e8036-21c0-4086-b1e1-f219dbca146a\contentfile.ppt
[13/07/16 11:33:44:994 CEST] 000000db ConversionWor I Decrease thread count : 0 e2afc8e2-7524-4cba-a116-a95f7910238f
[13/07/16 11:33:44:994 CEST] 000000db ConversionWor I Remove task from task map: 0 e2afc8e2-7524-4cba-a116-a95f7910238f
[13/07/16 11:33:45:900 CEST] 000000b6 S2SCallHelper I verifying request principal in On-Premise...
[13/07/16 11:33:45:900 CEST] 000000b6 S2SCallHelper I Trusted call via j2c_alias + s2s_token: /conversion/ConversionResult
[13/07/16 11:33:45:900 CEST] 000000b6 ConversionRes W CLFAE496W: Convert to ${DOCS_SHARE}\draft\default_org\draft\766\585\1c054859-998c-49a9-a183-8da1052d78c1\temp\764a7678-1f53-4911-9822-656962ab4acb\concord.






IBM Connections 5.5 - .doc and .ppt... (Ronan Chalouni 13.Jul.16)
. . RE: IBM Connections 5.5 - .doc and ... (Alejandra Arria... 13.Jul.16)
. . . . RE: IBM Connections 5.5 - .doc and ... (Ronan Chalouni 18.Jul.16)





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