Follow these steps to troubleshoot the problem using the IBM
® Support Assistant workbench or ISA lite client.
About this task
Support Assistant automates the process of running traces and collecting the necessary data from your system. Select which version you want to use:
IBM Support Assistant lite
This version of the tool is packaged with IBM Connections and supports all supported operating systems. Use this version on AIX®, Linux®, System z® for Linux, and Microsoft® Windows® operating systems.IBM Support Assistant workbench
To use this version of the tool, you must download and install it. It is only supported on Microsoft Windows operating systems.
Both the workbench and the lite client can only collect data associated with database issues when you are using IBM DB2
®; they do not have collectors for Oracle nor SQL Server databases.
Using IBM Support Assistant lite
IBMParent topic: Troubleshooting and support
Support Assistant (ISA) lite is a tool that is installed with IBM
Connections that helps you gather data to provide to service personnel. You can use ISA Lite to automate data collection and therefor expedite problem resolution.
Using the IBM Support Assistant workbench
Support Assistant is a tool designed to help answer questions and gather data for service personnel if needed. You can use the IBM
Support Assistant to perform federated searches across information repositories, access support-related web resources, and automate data collection to expedite problem resolution.