Before you begin
Anyone can answer a question posted to a stand-alone forum. To answer a question posted to a community forum, you must be a community member.
About this task
Unanswered questions in a forum are flagged with a question mark icon
, making it easy for forum members to identify them.
When you answer a question in a forum, the person who posted the question receives a notification containing your answer. They can then choose whether to accept or reject your answer. If they accept your answer, the question is marked as answered in the user interface, and the question is flagged with a green tick
to indicate that it has been answered correctly. A question can have multiple correct answers.
To answer a question in a forum, complete the following steps.
Parent topic: Posting questions and answers to a forum
Posting questions to a forum
- Open the forum containing the question that you want to answer, and select the relevant question.
- Click Reply.
- Enter your answer in the rich text field provided.
- Optional: To attach a file to your answer, click Attach a File, click Browse to select the location of the file, and then click OK.
- Click Save to post your answer.