Troubleshooting Cognos validation problemsAdded by IBM on February 11, 2013 | Version 1 (Original)
|If you encounter validation problems while installing IBM® Cognos® Business Intelligence or while using the Metrics application, verify that the details of the Cognos administrator and server are correct. If you supply incorrect values during installation, the validation could fail; however, you can continue with the installation and correct the information afterwards.
Table 1 lists validation problems that can occur with the Metrics application and Cognos
Table 1. Potential validation problems with Metrics and Cognos
Parent topic: Troubleshooting Cognos Business Intelligence components
Installing in console mode
Installing IBM Connections 4.0
|Validation fails in Cognos panel during installation even when the correct values have been selected for Cognos server host, port, and context root.||Ensure that the Cognos BI Server has been started and the network connection between the Deployment Manager and the Cognos node is accessible.|
|During the Cognos installation, after running the cognos-configure.bat|sh script, the following exception occurs in cognos-configure.log and the installation fails: |
Err,com.cognos.crconfig.data.DataManagerException: Unable to save the configuration file.
The parameter named 'External dispatcher URI' located in 'Environment' is currently invalid.
|Check the cognos.contextroot value in cognos-setup.properties file. If the value includes a forward slash (/), choose another context root without a slash (/) since Cognos does not support a context root that includes (/).|
- Replace the cognos.contextroot value in the cognos-setup.properties file with cognos or another single word.
- 2. Update the context root in WebSphere® Application Server with the new value for Cognos application.
- 3. Restart the Cognos server.
- 4. Rerun cognos-configure.bat|sh.
|The Communities metrics cannot be updated. ||You might have provided the wrong LDAP account for the Cognos administrator during installation. Update the Cognos administrator credentials stored in IBM Connections by completing the following steps:
- Log into the Integrated Solutions Console on the Deployment Manager.
- Click Global security -> JAAS - J2C authentication data.
- Select cognosAdmin.
- Update the Cognos administrator user name and password.
- Click OK.
- Save your changes to the master configuration by clicking Save in the Messages box.
|Metrics features are not working. The Metrics UI indicates that the Cognos server is not available. ||You might have provided the wrong host name, port, or context root during installation. You can change these host settings by following the instructions in the Updating web addresses in IBM HTTP Server topic. Update the Cognos entry, which is indicated by serviceName="cognos".|
|During the Cognos server installation or a fix pack update, after running the cognos-configure-update.bat|sh script, the following error is returned in the cognos-configure.log file:|
CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed
CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header.
|If you disabled anonymous access to the Cognos server, you must enable it now because the script that updates the configuration requires that anonymous access be enabled. There are two ways to enable anonymous access:|
- You can run the Cognos Configuration tool
- Or, if your Cognos server runs on AIX or Linux and does not provide a graphical user interface, you can enable anonymous access manually.