About this task
If a device is lost or stolen, you can remove all the Connections data on the device remotely. You might also want to wipe the app data for performance reasons.
When you issue the command to wipe a device, the operation deletes the local Connections databases and files on the device and any cached preference data. There is no warning to the device user. After the Connections data is removed, the Connections app restarts. In addition, the device can no longer log in to Connections.
- You cannot wipe the entire device or return it to the default factory state. To issue a remote command that wipes the entire device, consider using a mobile device management product such as IBM Endpoint Manager for Mobile Devices.
- On Android devices, the wipe command also removes Connections data from the SD card, if present.
To wipe Connections data from a device, complete the following steps:
- Log in to the Mobile Admin console and click Device Security.
- Optional: Search for the device that you want to wipe:
- Select User Name, Device Name, or Device Id from the Filter menu.
- Enter search terms in the Enter the Search Terms box and press Enter or click the Search icon.
- Select the check box for the device that you want to wipe and click Wipe Device.
Tip: You can configure multiple devices by selecting the check box for each device that you want to wipe.
- Confirm your choice. The view refreshes and the Wipe Status column displays Requested in the row for the selected device. To see the full audit history of the device, click the row to open record for the device.
The app data on the device is remotely wiped and the app restarts. The Wipe Status column in the Mobile Admin console displays Succeeded.
You can reset the wipe status of a device: select the device and click Clear Wipe
. This command clears the Wipe Status field and the device can log in to the IBM
Connections server again.
Parent topic: Configuring security for mobile