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16.5 Using the IBM SWG Support Portal to upload files to a PMR
March 20, 2013
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Install and Deploy
To use the IBM SWG Support Portal to upload files to a PMR, use the following procedure:
Open a web browser.
Navigate to this URL:
The following page is displayed:
Sign in with your IBM Account user name and password.
After submitting your credentials, you are navigated to a page that lists any Open PMRs you have under the Customer ID associated with your IBM Account.
Click the PMR number to which you want to upload files.
Use the Attach additional files section on the bottom of the page to upload your files.
A pop-up window containing a summary of the information and data you want to send IBM appears. You also have the option to specify how you want to be contacted. Click
After files upload completes, a page stating whether the update was successful will appear. Unless an error occurred, this is the last step in the process.
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Mar 20, 2013 3:49:30 PM
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