You can investigate your product problems using the Analyze Problem activity. The Workbench provides the ability to collect problem determination data.
Collecting data is optional, but proactive collection of diagnostic data can help you troubleshoot problems with IBM® software and help IBM resolve your service requests faster. If you are troubleshooting a problem on your own or intend to submit a service request, please collect data first. You can attach the collected data to a case (a placeholder for all the items related to a particular issue) in the Case Manager. This will help to organize your problem determination (PD) efforts and let you send it to IBM when you create a service request.
Parent topic: Solving problems with activities: XPD621