Collecting diagnostic data aids in problem determination and saves time resolving service requests. Collecting diagnostic data early, even before opening a service request, helps to locate the cause of the problem and to speed the resolution process. It also can help determine if this is a non-defect problem or if this is a rediscovery of a known problem.
Collecting data is optional, but proactive collection of diagnostic data can help you troubleshoot problems with IBM® software and help IBM resolve your service requests faster. If you are troubleshooting a problem on your own or intend to submit a service request, please collect data first.
The IBM Support Assistant Collector is provided as an aid for troubleshooting IBM software products and focuses on automatic collection of problem data. Information pertinent to a type of problem is collected and analyzed to help identify the origin of the problem under investigation. The IBM Support Assistant Collector assists you by reducing the amount of time it takes to reproduce a problem with the proper tracing levels set, as well as by reducing the effort required to gather the appropriate log information required by IBM Support.
Parent topic: Solving Problems: XPD621