Use the IBM® Support Assistant to collect system and log data from a client machine.
A log file is a file that collects messages returned by the client when a user action causes an error. You can troubleshoot problems by reading the messages in the log file. Different services write messages to different log files. Lotus® Expeditor collates these log messages into a single file to make it easier for you and support personnel to diagnose the problem. Some system information, such as messages that are produced before the client logger is started, are collected in separate system logs. The IBM Support Assistant collector gathers these files and concatenates them into one problem determination file.
To research a problem and collect data using the IBM Support Assistant, perform the following steps:
- Select Help > Support > IBM Support Assistant to open the IBM Support Assistant.
- Click the Collect Data tab to gather troubleshooting data, or use the Search Information or Product Information tabs to access any troubleshooting information available online.
- To collect data, click the Collect Data tab and then in the Select a Collector panel, expand Lotus Expeditor 6.2. Select Expeditor General Collector and click the Add
button to add the Expeditor General Collector to the Collector Queue. Next, expand System Collector and select Collect all information. Click Add
to add your selection to the Collector Queue.
- Click the Collect All button. The collectors start and the progress indicator informs you of the collection progress.
After collection is complete, ISA generates a zip file that contains all of the logs and displays a link to the file under Collected Result
. To open the file, you can simply click on the link.
Parent topic: Troubleshooting the Lotus Expeditor Client: XPD621
Analyzing Expeditor Client data: XPD621
Opening a service request: XPD621
Contacting IBM support: XPD621
Learning more: XPD621
Troubleshooting checklist: XPD621