Sometimes you cannot solve a problem by troubleshooting the symptoms. In such cases, you need to collect diagnostic data.
Collecting data before opening a problem management record (PMR) can help you to answer the following questions:
- Do the symptoms match any known problems? If so, has a fix or workaround been published?
- Where does the problem originate?
The diagnostic data that you need to collect and the sources from which you collect that data depend on the type of problem that you are investigating. A base set of information is typically required for diagnosing and resolving a product-level or component-level problem.
Collect the base set of diagnostic information using the checklist
For specific problems, or for problems in a specific part of the product, you might need to collect additional data. View the list of "Collecting data" documents. If your symptom or feature is listed, follow the instructions in the target document.
After you collect the appropriate diagnostic data, you can do either of the following tasks:
Parent topic: Troubleshooting DB2 Everyplace: XPD621