Collecting data when the client will not startAdded by IBM on October 4, 2010 | Version 1 (Original)
|You can collect system and log data on a system where the client will not start.
You can collect system and log data on a system where the client will not start.
To collect system and log data manually, follow these steps:
- Navigate to the rcp subdirectory of the Lotus® Expeditor installation directory (for example, C:\Program Files\IBM\Lotus\Expeditor\rcp).
- Run the following file to start the collector:
- When prompted, provide a fully qualified path for the output zip file from the collector. Ensure that you specify a .zip extension, for example, c:/temp/isaoutput.zip, and click Yes to create the collection zip file.
- When prompted to enter the number or title of the Automated Problem Determination tool collection option you want, select option 1: Expeditor General Collector.
The collector gathers the problem determination data into the zip file and then informs the user of the location of the file.
Note: If you need to run the startcollector scripts more than one time to gather problem determination data, you must exit the previous instance of the collection and start the collector scripts again.
After you collect the appropriate diagnostic data, you can analyze the data or create a service request if you have an IBM® Support contract.
Parent topic: Collecting Expeditor Client data: XPD621
Analyzing Expeditor Client data: XPD621
Opening a service request: XPD621
Contacting IBM support: XPD621
Learning more: XPD621
Troubleshooting checklist: XPD621