The ISA System Collector collects common diagnostic data useful for analyzing any product problem. When you run the System Collector, you do not need to specify a product.
These files are only available when running the graphical version of the IBM® Support Assistant, not when running the standalone collector.
You can use the ISA System Collector to collect a limited set of generic information, even if no product add-ons are present. The product add-ons instruct the Collector about what specific data to collect for each product. In addition to product-specific collection, the Collector can also collect the following general information with or without product add-ons. Note that the information can vary by platform:
- Provides the output from the following commands: Ipconfig
, net localgroup
, net session
, net share
, net statistics
, net use
, net user
, and nbtstat
When troubleshooting network connectivity related issues, this data provides a complete picture of the Windows® network configuration for this machine.
- Provides the output from the following commands: Date
, net accounts
, net config
, net start
, and system level java information
This data provides a detailed picture of the Windows installation of the target machine.
- Provides the set of Windows Environment variables.
These variables can affect the successful launch and execution of Lotus® Expeditor and should be reviewed as part of the problem determination tasks.
- This file contains a dump of the Software installed as gathered from the Windows Software Registry.
You can use this file to validate the correct installation of Lotus Expeditor and its version information.
- Gathers output from the dmesg
This file provides a collection of bootup messages from the specific Linux® machine. Look for out of the ordinary messages that occurred during bootup.
- Gathers output from the following commands: Hostname
, cat /proc/syst/net/ipv4/tcp_keepalive_time
, cat /etc/resolv.conf
, and nfsstat
When troubleshooting network connectivity related issues, this data provides a complete picture of the Linux network configuration for this machine.
- Gathers output from the top
This file provides a quick snapshot of the processes on the Linux machine in order of CPU usage. In performance related issues, this file helps to narrow down system performance issues.
- Gathers output from the rpm
commands to gathered detailed information about software components installed on this machine.
Currently Lotus Expeditor does not register with RPM during its product level installation, but this file provides a picture of all other software installed in cases where a conflict between software components might be occurring.
- Gathers output from the following commands: hostname
, cat /proc/meminfo
, df –k
, ulimit –a
, cat /proc/cpuinfo
, ps –ef
, cat /proc/pci
, and system level Java information.
This data provides a fairly detailed picture of the current execution environment for Lotus Expeditor and assist with performance related data gathering, as well as memory related issues.
- Gathers output from the following commands: Id
, and runlevel
This file helps verify the current user and group, and the environmental system properties that can affect the Lotus Expeditor runtime.
- Gathers output from the getconf
command to provide the collection of system constant configuration data.
In cases where Java finds issues with system level constraints, these values can be used to verify the specific configuration on your Linux machine.