A number of frequently used hints and tips are available to help you solve the problem.
Synchronization failure is sometimes caused by connectivity problems. Check the client connectivity to make sure the communication between the DB2 Everyplace® Sync Client and the DB2® Everyplace Sync Server works well.
- Check server connection with Internet browser.
- Check server settings on the mobile device.
- Check basic network connection.
Trace process script
This script is one of the most frequently used command-line scripts and allows the timestamp to be readable during problem determination.
Parent topic: Troubleshooting synchronization: XPD621