To troubleshoot DB2® Everyplace® problems, follow a series of steps that apply to most error scenarios.
Before you troubleshoot a DB2 Everyplace problem, it is helpful to understand the whole transaction process where DB2 Everyplace is involved, how DB2 Everyplace is configured, and what components are used.
When it is difficult to isolate and identify a problem, consider the following information to determine troubleshooting tasks:
When does the problem occur?
If your problem does not fall into one of these categories, basic diagnostic data might still be required if you are contacting IBM Support. Collect data for DB2 Everyplace.
Parent topic: Lotus Expeditor troubleshooting and support: XPD621