Collecting data is optional, but proactive collection of diagnostic data can help you troubleshoot problems with IBM® software and help IBM resolve your service requests faster. If you are troubleshooting a problem on your own or intend to submit a service request, please collect data first.
In many cases, these collectors will correspond to the MustGather documents used by IBM Software Support web sites, and to the diagnostic information documented by IBM Support Engineers for each specific type of problem. The Collector simply attempts to automate a process that used to be manual.
Collector output files
In most cases, all collected data is stored in a single output file using the zip format. For certain products you have the option to store the collected data in a single output file or split the output file into multiple files. Collector output file names have the format collector_timestamp.zip
. Collector output files persist on your computer.
prompts for the Collector can vary from product to product, because data collection is product-specific based on the product add-on. Typically the Collector will ask you for certain product information before the Collector starts running. The Collector may ask you for more product information while it is running. The Collector may also ask you to perform certain actions while it is running.
The IBM Support Assistant Collector is a Java application governed by control files written in the Ant scripting language.
Collector Log Files
record the collector activity and are stored in the same place as the other IBM Support Assistant log files.
The Collector can collect a limited set of generic information even if no product add-ons are present, using the System Collector. The product add-ons instruct the Collector about what specific data to collect for each product. In addition to product-specific collection, the Collector can also collect the following general information with or without product add-ons. Note that the information can vary by platform:
- Operating system and version, kernel version, kernel compiler version, disk space, host name, file systems
- Information about network environment
- Userid, environment variables, run level
- Installed IBM software products and levels
- Recent diagnostic messages
- Top running processes
- Installed services and run levels
- To collect this information, select the System Collector
Parent topic: Using the Data Collector: XPD621