The ISA System Collector collects common diagnostic data useful for analyzing any product problem. When you run the System Collector, you do not need to specify a product.
These files are available only when running the graphical version of the IBM® Support Assistant, not when running the stand-alone collector.
You can use the ISA System Collector to collect a limited set of generic information, even if no product add-ons are present. The product add-ons instruct the Collector about what specific data to collect for each product. In addition to product-specific collection, the Collector can also collect the following general information with or without product add-ons. The information can vary by platform:
- Provides the output from the following commands: Ipconfig
, net localgroup
, net session
, net share
, net statistics
, net use
, net user
, and nbtstat
When troubleshooting network connectivity-related issues, this data provides a complete picture of the Microsoft® Windows® network configuration for this machine.
- Provides the output from the following commands: Date
, net accounts
, net config
, net start
, and system level java information
This data provides a detailed picture of the Windows installation of the target machine.
- Provides the set of Windows Environment variables.
These variables can affect the successful launch and execution of Lotus® Expeditor and are to be reviewed as part of the problem determination tasks.
- This file contains a dump of the software installed as gathered from the Microsoft Windows Software Registry.
You can use this file to validate the correct installation of Lotus Expeditor and its version information.
- Gathers output from the dmesg
This file provides a collection of bootup messages from the specific Linux® machine. Look for out-of-the-ordinary messages that occurred during bootup.
- Gathers output from the following commands: Hostname
, cat /proc/syst/net/ipv4/tcp_keepalive_time
, cat /etc/resolv.conf
, and nfsstat
When troubleshooting network connectivity-related issues, this data provides a complete picture of the Linux network configuration for this machine.
- Gathers output from the top
This file provides a quick snapshot of the processes on the Linux machine in order of CPU usage. In performance-related issues, this file helps to narrow down system performance issues.
- Gathers output from the rpm
commands to gathered detailed information about software components installed on this machine.
Currently Lotus Expeditor does not register with RPM during its product-level installation, but this file provides a picture of all other software installed in cases where a conflict between software components might occur.
- Gathers output from the following commands: hostname
, cat /proc/meminfo
, df –k
, ulimit –a
, cat /proc/cpuinfo
, ps –ef
, cat /proc/pci
, and system level Java information.
This data provides a fairly detailed picture of the current execution environment for Lotus Expeditor and assists with performance-related data gathering, as well as memory-related issues.
- Gathers output from the following commands: Id
, and runlevel
This file helps verify the current user and group, and the environmental system properties that can affect the Lotus Expeditor runtime.
- Gathers output from the getconf
command to provide the collection of system constant configuration data.
In cases where Java finds issues with system-level constraints, these values can be used to verify the specific configuration on your Linux machine.