When you encounter synchronization problems, you can collect diagnostic data to troubleshoot the problems.
Additional logs are created in the form of trace files. You can use a text editor to view the trace files. The location of the trace files is defined by the Trace.Path
value, which is found in the DSYGdflt.properties
file. The value in Trace.Path
is identified by the .trace
suffix. By default, this value is set to store the trace files in the <DSYPATH>\Server\logs
directory, where <DSYPATH> is the directory where DB2
® is installed. You can change the default by editing the Trace.Path
By default the location of the trace files are set to the <DSYPATH>\Server\logs
directory, where <DSYPATH>
is the directory where DB2 Everyplace
is installed. In case the location was changed, check for the current location of the trace files. The DSYGdflt.properties
file contains the trace file location for errors in the Mobile Devices Administration Center, the DB2 Everyplace
Sync Server servlet, and the XML Scripting tool.
To collect data:
Parent topic: Troubleshooting synchronization
- View the synchronization log DB2 Sync provides and the trace file trace-isyn the DB2 Everyplace Sync Client generates on your device.
- Using Mobile Devices Administration Center, check the error logs for an error message on the specific user that failed the synchronization.
- On the machine where DB2 Everyplace Sync Server is installed, check the DB2 Everyplace Sync Server trace files.