To troubleshoot DB2
® problems, follow a series of steps that apply to most error scenarios.
Before you troubleshoot a DB2 Everyplace
problem, it is helpful to understand the whole transaction process where DB2 Everyplace
is involved, how DB2 Everyplace
is configured, and what components are used.
If your problem does not fall into one of these categories, basic diagnostic data might still be required if you are contacting IBM
® Support. Collect data for DB2 Everyplace
Troubleshooting toolsParent topic: Lotus Expeditor troubleshooting and support
There are a number of administration tools that are useful during problem determination.
Collecting data for DB2 Everyplace
Sometimes you cannot solve a problem by troubleshooting the symptoms. In such cases, you need to collect diagnostic data.
Troubleshooting DB2 Everyplace mobile databases
These actions can help you troubleshoot any problems that your applications experience with DB2 Everyplace
mobile database, or the errors that are reported when you use DB2eCLP.
These questions and actions can help you troubleshoot the synchronization problems.
Searching knowledge bases
You can often find solutions to problems by searching IBM
knowledge bases. Learn how to optimize your results by using available resources, support tools, and search methods and learning how to receive automatic updates.