Best Practices for working with IMAP and Outlook 

URLBiggest user issue right now: How deleted items are kept. 

• Users need to understand that the IMAP protocol does not support the typical use of the Trash folder and that deleted items are simple stricken through until they are purged.
• How to purge items marked for deletion 

Other stuff

• Set startup Inbox:  Tools - Options - Other - Advanced Options - (pick sub-folder in apporpriate folder).  Outlook does not allow "Personal Folders" to be deleted.  Choose the folder for the inbox in the IMAP account
• Set IMAP account name.  Get to Account Settings.  In 2007 it is Tools - Account Settings in 2010 it is File - Account Settings.
• Make sure user know that Personal Folders, Contacts and Calendars do not have a copy on the server but any folder in the IMAP mail account will have a file on the server.
• Right click on IMAP account in left windows pay and then left click on IMAP folders.  Click Query to view the folders on the server that they can subscribe to.

Call (615)261.8538 or email Me@AlanK.net for any comments or help.