Troubleshooting user errorsAdded by IBM on May 2, 2012 | Version 1 (Original)
The following is a list of error messages that users might encounter, and suggested resolutions for those errors:
- An error has occurred! Connection refused: connect
This message is produced when the servlet is unable to connect to the Translator. This can occur if the Translator is not available (for example, if the Translator server is down). To correct this problem, ensure that the Translator is running properly, and that the servlet can connect to the Translator through your network.
- This portlet is unavailable.
If you receive this error message while accessing the View Sample, it is likely that the API is not properly installed into the WebSphere
® Portal portal container. To correct this problem, reinstall the API in WebSphere
If you receive this error message after clicking a link in the List Sample, the Webform Server Translator can't be found. To correct this problem ensure that the translatorLocation
setting is pointing to a valid Translator and that the Translator is running.
Additionally, users might encounter the following general problems:
Parent topic: Troubleshooting the installation
Troubleshooting server errors
Troubleshooting database errors
Troubleshooting browser issues
Troubleshooting Portal errors
- Incorrect layout in the form or incorrect sizing of fonts, particularly when printed.
This problem can occur if you are running the Translator component on a Linux™ server and have not installed the correct fonts. In this case, Webform Server will use a default font instead, which might not produce the correct layout for the form. To correct this problem, install the fonts that are used by your forms.
- Delays when opening forms from users' desktops.
If users open forms from the desktop rather than the server, it will take longer than normal to open the form. This delay occurs because Webform Server must first copy the form from the user's computer to the server. This delay will be more noticeable if the user has a slow connection or is opening a large form.