Baptiste StraussJul 8, 2014, 5:15 AM9 PostsSorry for the misunderstandingHi I'm sorry I might have not been fully clear in my first response. . -If you are using a Trial account, you do not have access to SmartCloud Notes mail files via IMAP. Per the link I sent in my previous mail, http://www-10.lotus.com/ldd/bhwiki.nsf/dx/Frequently_Asked_Questions_about_the_LotusLive_Notes_self-service_trial, you are only entitled to "SmartCloud Notes Web Mail, Calendar, and Contacts" If you have this kind of account, and you need to test IMAP, you will have to contact the Sales team, as explained here : "Contact Sales" link on this page : http://www.ibm.com/cloud-computing/social/us/en/ -If you have another type of account, then you are entitled to open PMRs, and you should do so in order for IBM to confirm the situation and troubleshoot the issue, as we will need to get more personal details to tie your situation with a SmartCloud Notes organization. I hope this helps clarifying my previous message. Baptiste.