Oct 22, 2013, 9:11 AM
16 Posts

Unable to Subscribe "Mail Send" Folder, from IMAP

  • Category: Administration
  • Platform: Windows
  • Release: All releases
  • Role: End user
  • Tags: imap,Migration
  • Replies: 2
I read this article:


I was able to correctly configure IMAP access from Outlook 2003, Outlook 2010, Thunderbird, and iPhone, but only to the INBOX, I can not see the mails sent to subscribe this folder. I need to access this view. This is critital. I canĀ“t read mail send from webmail or via notes clientes.

I could migrate my ISP inbox mails to SmartCloud, using Outlook (manually moving emails from an IMAP account to another), and I need to do the same with the emails sent.

Thank you very much for your answer
Oct 24, 2013, 10:24 AM
5 Posts
Expected behavior with Outlook

Please note that Outlook 2010 is not a supported IMAP client.


When using Outlook, the Sent folder is not synchronized.

Instead, the emails are stored locally to Outlook in the personal Sent folder.

In order to have a reference to these emails, you must create a folder within Outlook (with a different name than "Sent" - example:  "SentFromOutlook").

Then, within Outlook, you must specify a rule to have all Sent items stored in the folder created in the previous step.


Please note that the Sent folder (when viewing through the web-mail interface) and the newly created folder used from Outlook will contain different Sent items based on where the email was sent from.

Both folders will be visible when viewing through the web-mail interface, but Outlook will never synch with the Sent folder.

This is the expected behavior with Outlook.


In Outlook 2007, when attempting to send the first email, the following message is displayed:

"You have not chosen a folder to save copies of your sent messages for

this e-mail account.  If you do not choose a folder, copies of your sent

items are only saved locally in the default Outlook Sent Items folder."

Oct 25, 2013, 10:00 AM
16 Posts
I can not see sent folder, from any imap client
I do not want emails sent from Outlook to go directly to the Sent folder on SmartCloud Servers, these emails are in the Local Sent view of Outllook, that is OK, I know that outlook works at this way.

What I want to do is read emails sent from Outlook (for example, read sent emails from webmail, or from the client Lotus). These emails I can not see from Outlook because it does not show me the option to subscribe to the Sent view.

I can not see the Sent view (of the server) from any IMAP client (I tested with thunderbird, outlook 2010 and 2013 and a telephone iphone), in all cases it is the same, will not let me subscribe to that folder.

The only way to see these emails is from inotes access or notes client?? if this works in this way, is a very serious limitation of the service.