Aug 14, 2017 3:14 AM
1 Posts

MoM Auto Update not occurring

  • Category: Administration
  • Platform: Windows
  • Release: 2.0
  • Role: Administrator
  • Tags:
  • Replies: 0

Hi

The Automatic Update for MoM is not updating on our clients system. Contents of the log are:

[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:12536][Open mailslot succeeds]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:12536][write message to mailslot succeeds]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:14280][4 bytes received]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:14280][stopProcessing is true]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:14280][jump out of mailslot server loop]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:14280][service stopped]
[08/14/17 15:57:15.400][AutoUpdate:goopdate][4308:12536][set service stopped status in AUTServiceProc]
[08/14/17 15:57:15.401][AutoUpdate:goopdate][4308:14280][set service stopped status in ServiceMain]
[08/14/17 15:57:15.401][AutoUpdate:goopdate][4308:12536][StartServiceCtrlDispatcher OK.]
[08/14/17 15:57:15.401][AutoUpdate:goopdate][4308:12536][has_uninstalled_ is 0]
[08/14/17 15:57:15.402][AutoUpdate:goopdate][4308:12536][AggregateMetrics]
[08/14/17 15:57:15.402][AutoUpdate:goopdate][4308:12536][Goopdate::~Goopdate]
[08/14/17 15:57:15.402][AutoUpdate:goopdate][4308:12536][GoopdateImpl::~GoopdateImpl]
[08/14/17 15:57:15.402][AutoUpdate:goopdate][4308:12536][exception handler has been uninstalled]
[08/14/17 15:57:15.402][AutoUpdate:goopdate][4308:12536][DllEntry exit][0x00000000]
[08/14/17 15:57:29.243][AutoUpdate:goopdate][3620:5328][DllEntry]["C:\Program Files\Common Files\IBM\AutoUpdate\AutoUpdate.exe" /svc]
[08/14/17 15:57:29.244][AutoUpdate:goopdate][3620:5328][Goopdate::Goopdate]
[08/14/17 15:57:29.244][AutoUpdate:goopdate][3620:5328][running from official dir][0]
[08/14/17 15:57:29.244][AutoUpdate:goopdate][3620:5328][Crash::InstallCrashHandler][is_machine 0]
[08/14/17 15:57:29.244][AutoUpdate:goopdate][3620:5328][crash dir C:\Users\networkadmin\AppData\Local\IBM\CrashReports]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][exception handler has been installed]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][C:\Program Files\Common Files\IBM\AutoUpdate\goopdate.dll][version 1.3.23.0][opt][dev]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][is system 0][elevated admin 1][non-elevated admin 0][testsource auto]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][ParseCommandLine]["C:\Program Files\Common Files\IBM\AutoUpdate\AutoUpdate.exe" /svc]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][running from official dir][0]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][is machine: 0]
[08/14/17 15:57:29.246][AutoUpdate:goopdate][3620:5328][Current dir][C:\Program Files\Common Files\IBM\AutoUpdate]
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328][Loaded resource dll C:\Program Files\Common Files\IBM\AutoUpdate\goopdateres_en.dll]
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328][can use network 1][can collect stats 0]
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328]User GoogleUpdate is possibly running in an unsupported way, at High integrity with UAC possibly enabled.
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328][service: IBMAUTService is started by SCM]
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328][StartServiceCtrlDispatcher being called.]
[08/14/17 15:57:29.247][AutoUpdate:goopdate][3620:5328][This may take several seconds.Please wait.]
[08/14/17 15:57:29.248][AutoUpdate:goopdate][3620:13064][Enter AutoUpdateService::ServiceMain()]
[08/14/17 15:57:29.248][AutoUpdate:goopdate][3620:13064][RecoverInterruptInstall: 1 ]
[08/14/17 15:57:29.248][AutoUpdate:goopdate][3620:13064][applist: [] from registry key: [HKLM\Software\IBM\AutoUpdate\Clients\]
[08/14/17 15:57:29.248][AutoUpdate:goopdate][3620:13064][no app list left and no need to recover the interrupt installation: 
[08/14/17 15:57:29.248][AutoUpdate:goopdate][3620:13064][CreateMailslots succeed]

Can anyone assist?

Steven