Troubleshooting and supportAdded by IBM on September 9, 2010 | Version 1 (Original)
|To help you understand, isolate, and resolve problems with your IBM® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your IBM products.
To help you understand, isolate, and resolve problems with your IBM® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your IBM products.
To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem.
Troubleshooting a problem: qd85
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
Searching knowledge bases: qd85
You can often find solutions to problems by searching IBM knowledge bases. Learn how to optimize your results by using available resources, support tools, and search methods and how to receive automatic updates.
Using the IBM Support Assistant: qd85
The IBM Support Assistant is a tool designed to help answer questions and gather data for service personnel if needed. You can use the IBM Support Assistant to perform federated searches across information repositories, access support-related web resources, and automate data collection to expedite problem resolution.
Getting a fix: qd85
A product fix might be available to resolve your problem.
Contacting IBM Support: qd85
IBM Support provides assistance with product defects.