IBM® Support provides assistance with product defects.
Before you begin
Before contacting IBM Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. For information about the types of maintenance contracts available, see the Software Support Handbook
About this task
Complete the following steps to contact IBM Support with a problem:
- Define the problem, gather background information, and determine the severity of the problem. For help, see "Getting IBM Support" in the at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/getsupport.html.
- Gather diagnostic information. For more information, see "Collecting data for Lotus Quickr services for Lotus Domino" at http://www.ibm.com/support/docview.wss?rs=3264&uid=swg21296175.
- Submit your problem to IBM Support in one of the following ways:
What to do next
If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM Support web site daily, so that other users who experience the same problem can benefit from the same resolution.
Parent topic: Troubleshooting and support