We want to hear from you. And we're putting the depth and breadth and height of the internet's reach to work for us to meet that end. You can now give us feedback in the following ways:
1. Feedback links at the bottom of Help topics.
2. E-mail.
3. Product wikis.
4. Blog comments.
5. And introducing commentable information centers.
Don't know about all of these feedback methods? Read on!
1. Long-time Lotus documentation readers already know that they can send feedback to us by clicking the feedback links at the bottom of each Help topic. And you can still send us feedback that way, but we are implementing a few changes in this area that may be of interest to you. You used to click one of the following links:
Help Feedback -- Captures feedback on the product documentation.
Product Feedback -- Captures feedback about the ease-of-use of the product.
You were directed to a different form to complete depending on the link you chose. We are working to replace these two links with a single link called Feedback that you can click to open a form from which you can choose which type of feedback you want to submit.
Why the change? We are hoping that the additional descriptions that are provided about the two different types of feedback will help you to determine which type you really want to submit. We get such great information from you through these feedback forms; please keep them coming!
2. We created an e-mail account to which you can send us your contact information. We do not ask for customer contact information on our feedback forms; we think their anonymity helps foster honesty. But, if you want to be contacted for potential customer visits or roundtables with the documentation group, you can send us an e-mail with your contact information. The documentation team's e-mail address is:
lotusdoc@us.ibm.com
3. We have created product wikis in which you, our software community members, can find and share useful information about our products. We encourage you to share what you know and find out what you don't by visiting them. The following Web page describes our current product wikis and provides links to them:
http://www.ibm.com/developerworks/lotus/community/wikis.html
Don't see your product on the list? Check back in future; it is going to grow.
4. Go on, comment on a blog post. Even this one... if only to lament that Elizabeth Barrett Browning is not alluded to often enough on Weblogs!
5. With the release of Lotus Connections 2, we will use a new type of information center, which is commentable. Each topic will contain a make a comment link that you can click to provide a comment on the topic's content. The best feature of the commenting capability is that your comment is added to the page and is visible to everyone else who reads it. This means that if you add a comment to inform us of a missing step, point out misleading information, or to share information or tips about how to tweak a task for a specific configuration or environment, you will be sharing that information not only with the topic's writer, but with your peers as well. Another great feature is that the information center writers are notified by e-mail when a comment is added to a page. As a result, the writer can determine if a Help topic needs to be corrected or clarified and can make any necessary changes for the next information center update.
Lotus Connections 2 Beta customers are getting a first look at the commentable information center. If you're a Beta customer, we'd love to hear your first impressions!
Michelle Miller | 3 April 2008 10:00:00 AM ET | | Comments (1)
