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developerWorks  >  Lotus  >  Forums & community  >  Notes/Domino 6 and 7 Forum

Notes/Domino 6 and 7 Forum

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John Aylmer 13.Aug.04 03:01 AM a Web browser
General 6.5 Windows 2000


The user complains Notes is slow to open a database (60 seconds) or if you are in a view then it is slow to move anywhere else if you have been inactive for several minutes.
However while Notes is hourglassed, on the same client machine you can then open VNC (or PCAnywhere) to the same Domino server and connect immediately, but notes is still trying and will take 60 seconds or more, by then it produces a "max time" message. Try the same again and it immediately works fine. (no issue with network capacity or machine resources).
If you get hourglasses then control break, and then try to open again then Notes works fine at least until you leave it idle for a while.
There are similar posts in this forum:
"Connection problem in 6.5.2 Client?"
"Domino 6 Server "sleepy"
"Possible nasty: Horrible ....."
There has never been a resolution to this issue.
From the same workstation I can connect to R5 Domino servers and NEVER have the problem. With R6 (6.5.1 currently)regardless of version I experience the problem. On the Domino newsgroup others also experience the same problem. Some say it is intermittent for all users, other say about 10% of users are affected. That is the same 10% have the intermittent issue and the 90% never complain of it, suggesting a workstation issue? That admin could not find any commonality with networks etc. for the affected users. The affected users became local replicators as a workaround.
On one Domino test server, P4, 1GByte ram etc with only two mail databases with only a few documents and no application databases, no agents running, little resources in use, but still has exactly the same problem.
I have replaced the switch and NICs with 3Com all round. I have played with MTU's etc re:http://www.aylmer.com.au/notesvt58cj39fa.htm
The workaround is to have the users running local replicas and replicating frequently.
Windows 2000 pro and XP pro are equally affected.
I have used netstat based sniffer tools but can not determine any network issue.
So far I only have a small sample size of R6 users to test, most users will stay on R5 until this issue is resolved as they cannot function with local replicas. I do not have a mix of R5 and R6 users. All organisations are one or the other.
Many individuals users are annoyed by this issue but fail to report it, or it works OK when the Admin arrives to test, or the Admin puts it in the too hard bin.
My assumptions so far:
1/ Only R6 users are affected and all versions.
2/ It is a network related problem, but perhaps not the network per se.
3/ It may be a Lotus issue but not yet recognised as one.
4/ It may be a Notes client problem or related to the way the client installs?
5/ The issue is often misdiagnosed and never rectified partly because it is intermittent and it works when you retry.
6/ Notes is the only product on the user's workstations that is affected, all other software products on the workstation work happily. The same applies for MTU issues, it only affects Notes and no other products that the user installs.
7/ Organisations affected by this issue may not realise it because retyring fixes it.
8/ In my experience (but not others apparently) I only have the problem when the R6 server and R6 client are on different subnets. I have never had the problem when they are both on the same subnet.

The worst thing is when you apply an update or send mail and it hourglasses, sometimes it does send the mail and others it does not so you have to repeat the process just in case it failed. Invariably the recipient ends up with two messages.

We need to nail this, any thoughts anyone?
John Aylmer






Show stopper for R5 to R6 upgrades ... (John Aylmer 13.Aug.04)
. . RE: Show stopper for R5 to R6 upgra... (Julie Peck 13.Aug.04)
. . Response from IBM Support (Julie Peck 13.Aug.04)
. . . . RE: Response from IBM Support (Julie Peck 13.Aug.04)
. . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 13.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Julie Peck 13.Aug.04)
. . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 13.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 16.Aug.04)
. . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 17.Aug.04)
. . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 17.Aug.04)
. . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 17.Aug.04)
. . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 18.Aug.04)
. . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 19.Aug.04)
. . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 19.Aug.04)
. . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 20.Aug.04)
. . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 20.Aug.04)
. . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 20.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 20.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 23.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . Well...maybe not... (Victor Mascari 23.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 23.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 24.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 26.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 27.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Just a thought (Victor Mascari 27.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 27.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 27.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 29.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . More Info (Victor Mascari 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 30.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 31.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A change in behaviour (John Aylmer 31.Aug.04)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE: A change in behaviour (John Aylmer 1.Sep.04)
. . . . . . . . . . . . I HAVE THE SOLUTION (Tom Combs 11.Nov.05)
. . Another response from IBM support (Julie Peck 13.Aug.04)
. . . . RE: Another response from IBM suppo... (John Aylmer 16.Aug.04)
. . . . . . Yesterday's results (Julie Peck 17.Aug.04)
. . . . . . RE: Another response from IBM suppo... (Julie Peck 17.Aug.04)
. . . . . . . . RE: Another response from IBM suppo... (John Aylmer 17.Aug.04)
. . . . . . . . . . RE: Another response from IBM suppo... (John Aylmer 17.Aug.04)
. . . . . . . . . . . . RE: Another response from IBM suppo... (Julie Peck 18.Aug.04)
. . . . . . . . . . . . . . RE: Another response from IBM suppo... (John Aylmer 18.Aug.04)
. . . . . . . . . . . . . . . . RE: Another response from IBM suppo... (Julie Peck 19.Aug.04)
. . I've now also got failing agents...... (Julie Peck 25.Aug.04)
. . . . RE: I've now also got failing agent... (Victor Mascari 25.Aug.04)
. . . . . . RE: I've now also got failing agent... (Julie Peck 26.Aug.04)
. . . . . . . . RE: I've now also got failing agent... (Victor Mascari 26.Aug.04)
. . . . . . . . . . RE: I've now also got failing agent... (Julie Peck 27.Aug.04)
. . . . . . . . . . . . RE: I've now also got failing agent... (Victor Mascari 27.Aug.04)
. . . . . . . . . . . . RE: I've now also got failing agent... (John Aylmer 27.Aug.04)
. . . . . . . . . . . . RE: I've now also got failing agent... (Julie Peck 30.Aug.04)
. . Notes Client timout after inactivit... (Christian Caste... 26.Aug.04)
. . . . More info: Network Packet trace (Christian Caste... 26.Aug.04)
. . . . PMR number: PMR 48855,044,866 eom> ... (Julie Peck 27.Aug.04)
. . . . RE: Notes Client timout after inact... (Richard P Hill 30.Aug.04)
. . . . . . RE: Notes Client timout after inact... (Victor Mascari 30.Aug.04)
. . . . . . . . RE: Notes Client timout after inact... (Richard P Hill 31.Aug.04)
. . . . . . RE: Notes Client timout after inact... (John Aylmer 30.Aug.04)
. . . . . . . . RE: Notes Client timout after inact... (Richard P Hill 30.Aug.04)
. . . . . . . . . . RE: Notes Client timout after inact... (John Aylmer 30.Aug.04)
. . . . . . . . . . . . RE: Notes Client timout after inact... (Richard P Hill 31.Aug.04)
. . . . PMR 46173, 057,649 (Neil Wainwright... 1.Sep.04)
. . RE: Show stopper for R5 to R6 upgra... (Tony E Dyb 26.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Christian Caste... 26.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Victor Mascari 27.Aug.04)
. . It has come to my attention... (Ed Brill 16.Sep.04)
. . . . RE: It has come to my attention... (Richard P Hill 10.Dec.04)
. . RE: Show stopper for R5 to R6 upgra... (Richard P Hill 10.Dec.04)
. . . . Appreciation! - Show stopper for R5... (Simon M Huang 27.Jan.05)
. . . . RE: Show stopper for R5 to R6 upgra... (Michael D Sovit... 24.Mar.05)
. . . . . . RE: Show stopper for R5 to R6 upgra... (Mark Huff 21.Jun.05)
. . . . Here is a similar fix for Domino 7.... (Jason C Michels... 17.Jun.09)
. . RE: Show stopper for R5 to R6 upgra... (Paul C Wilson 13.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Julie Peck 13.Aug.04)
. . . . . . RE: Show stopper for R5 to R6 upgra... (John Aylmer 16.Aug.04)
. . RE: Show stopper for R5 to R6 upgra... (John Aylmer 16.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Julie Peck 17.Aug.04)
. . RE: Show stopper for R5 to R6 upgra... (John Aylmer 16.Aug.04)
. . . . RE: Show stopper for R5 to R6 upgra... (Sue Peterson 2.Nov.04)
. . Link to Julie's previous post (John Aylmer 16.Aug.04)
. . . . RE: Link to Julie's previous post (Sue Peterson 2.Nov.04)
. . . . . . RE: Link to Julie's previous post (Jerome Lindecke... 24.Nov.04)
. . . . . . . . WE FIXED IT (Sue Peterson 14.Dec.04)
. . . . . . . . . . RE: WE FIXED IT (Jeremy Archer 15.Dec.04)
. . . . . . . . . . RE: WE FIXED IT (Jeremy Archer 15.Dec.04)
. . . . . . . . . . . . RE: WE FIXED IT (Joe Seaborne 10.Jan.05)
. . . . . . . . . . . . . . WE FIXED IT - additional ?? (skip b brandon 12.Jan.05)
. . . . . . . . . . RE: WE FIXED IT (g gogglehead 28.Mar.05)
. . Re: Show stopper for R5 to R6 upgra... (Dave Dantowitz 4.Apr.05)





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