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developerWorks  >  Lotus  >  Forums & community  >  Notes/Domino 6 and 7 Forum

Notes/Domino 6 and 7 Forum

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Doug Lisaw 18.May.10 01:13 PM a Web browser
Notes Client 6.5.2 Windows XP


I have been trying to do some research on this, but to no avail I have not found a solution as of yet.

I have already uninstalled and then re-installed Lotus Notes to the Client PC. But I still receive the error:

"NSD Is Running
Saving to file C:\Documents and Settings\...\nsd_all_W32I_HP0702_05_18@12_34.log

This file may be used by your company's help desk and IBM to determine the possible cause of this Notes error.

Please make note of the name of this file and its location as you may be asked to provide this file as part of the problem determination effort."


This just started happening today. I have not encountered this error. I have tried to repair Lotus Notes with the cd, but still same error. I have also tried to go into the command prompt and issue the "nsd -kill" command that I saw on another post, but that it all came back "access denied".

There has not been an issue for the 2 1/2 years that I've been working here til today. We have resident advisers who all log into 1 account (central) for their network credentials, but they all have separate accounts for Lotus Notes. Whats weird is that when I log onto the admin acct on this pc, I can log into Lotus Notes fine (with anyone). But when I log on as Central on this pc, and try to get onto Lotus Notes, I receive the NSD is Running error. I have made the "Central" account a power user to see if that would make a difference, but it didn't. I also tried to make another user for this pc, but when I logged on and tried to get into Lotus Notes, I received the same error. It seems as if the account needs to have admin rights to even log onto Lotus Notes. But I don't want the resident advisors to have the admin rights.

Is there a solution for this problem? Or do I have to contact IBM about this problem? My company has had this version (6.5.2) for numerous years and don't have a warranty any more. Are we suppose to have a warranty if I need to contact IBM?


Here is the nsd_all_W32I_HP0702_05_18@09_02.log:

ERROR (0): AdjustTokenPrivileges failed - (1300) Not all privileges referenced are assigned to the caller.

INFO (0): Using PSAPI DLL
search path: .;C:\WINDOWS
ERROR (4): can't attach to process [ ?:0004] - (5) Access is denied.

ERROR (4): can't attach to process [ smss:0450] - (5) Access is denied.

ERROR (4): can't attach to process [ csrss:0480] - (5) Access is denied.

ERROR (4): can't attach to process [winlogon:0498] - (5) Access is denied.

ERROR (4): can't attach to process [services:04c4] - (5) Access is denied.

ERROR (4): can't attach to process [ lsass:04d0] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:05bc] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0600] - (5) Access is denied.

ERROR (4): can't attach to process [ MsMpEng:0658] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0680] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:06b8] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:075c] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:07ac] - (5) Access is denied.

ERROR (4): can't attach to process [ccSetMgr:00dc] - (5) Access is denied.

ERROR (4): can't attach to process [ccEvtMgr:00f8] - (5) Access is denied.

ERROR (4): can't attach to process [ spoolsv:01e8] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:025c] - (5) Access is denied.

ERROR (4): can't attach to process [DefWatch:027c] - (5) Access is denied.

ERROR (4): can't attach to process [sntlkeyssrvr:02e8] - (5) Access is denied.

ERROR (4): can't attach to process [spnsrvnt:0360] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0370] - (5) Access is denied.

ERROR (4): can't attach to process [ Rtvscan:03f0] - (5) Access is denied.

ERROR (4): can't attach to process [ alg:02d4] - (5) Access is denied.

ERROR (4): can't attach to process [ ntmulti:0b8c] - (5) Access is denied.

ERROR (4): can't attach to process [wmiprvse:0720] - (5) Access is denied.

Host Name : HP0702
User Name : Central
Date : Tue May 18 09:02:31 2010
Windows Dir : C:\WINDOWS
Arguments : "C:\Program Files\lotus\notes\nsd.exe" -dumpandkill -termstatus 1
OSVersion : Windows XP 5.1 (Build 2600), PlatID=2, Service Pack 2 (2 Processors)

ERROR (4): can't attach to process [ ?:0004] - (5) Access is denied.

ERROR (4): can't attach to process [ smss:0450] - (5) Access is denied.

ERROR (4): can't attach to process [ csrss:0480] - (5) Access is denied.

ERROR (4): can't attach to process [winlogon:0498] - (5) Access is denied.

ERROR (4): can't attach to process [services:04c4] - (5) Access is denied.

ERROR (4): can't attach to process [ lsass:04d0] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:05bc] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0600] - (5) Access is denied.

ERROR (4): can't attach to process [ MsMpEng:0658] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0680] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:06b8] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:075c] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:07ac] - (5) Access is denied.

ERROR (4): can't attach to process [ccSetMgr:00dc] - (5) Access is denied.

ERROR (4): can't attach to process [ccEvtMgr:00f8] - (5) Access is denied.

ERROR (4): can't attach to process [ spoolsv:01e8] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:025c] - (5) Access is denied.

ERROR (4): can't attach to process [DefWatch:027c] - (5) Access is denied.

ERROR (4): can't attach to process [sntlkeyssrvr:02e8] - (5) Access is denied.

ERROR (4): can't attach to process [spnsrvnt:0360] - (5) Access is denied.

ERROR (4): can't attach to process [ svchost:0370] - (5) Access is denied.

ERROR (4): can't attach to process [ Rtvscan:03f0] - (5) Access is denied.

ERROR (4): can't attach to process [ alg:02d4] - (5) Access is denied.

ERROR (4): can't attach to process [ ntmulti:0b8c] - (5) Access is denied.

ERROR (4): can't attach to process [wmiprvse:0720] - (5) Access is denied.

INFO (0): can't open file C:\WINDOWS\notesnsd.ini
inst C:\Documents and Settings\Central\Local Settings\Application Data\Lotus\Notes\Data already added
INFO (0): Using NSD profile notesnsd.ini
inst C:\Documents and Settings\Central\Local Settings\Application Data\Lotus\Notes\Data already added
INFO (0): Found 3 Notes processes, matched 3
inst C:\Documents and Settings\Central\Local Settings\Application Data\Lotus\Notes\Data already added
INFO (0): Using NSD profile nsd.ini
inst C:\Documents and Settings\Central\Local Settings\Application Data\Lotus\Notes\Data already added

-> Instance# 1 : (current)
Ini File : c:\documents and settings\central\local settings\application data\lotus\notes\data\notes.ini
Data Dir : C:\Documents and Settings\Central\Local Settings\Application Data\Lotus\Notes\Data
Prog Dir : C:\Program Files\lotus\notes
Notes Build: Release 6.5 September 26, 2003
Proc List:
C:\Program Files\lotus\notes\NLNOTES.EXE (ccc)
C:\Program Files\lotus\notes\nsenddiag.EXE (db4)
C:\Program Files\lotus\notes\nfileret.EXE (dd4)
DBG(0ad8) 09:02:31
@@@@@@@@@@@@@@@@@ Process Table @@@@@@@@@@@@@@@@@

Active Users:
UID Name
1011 Central


INFO PID PPID UID STIME COMMAND
0000 0000 0 ??? []
0d04 0dd0 1011 05/18 09:01:39 [Explorer:0d04]
0b28 0d04 1011 05/18 09:01:40 [ hkcmd:0b28]
0e6c 0d04 1011 05/18 09:01:40 [igfxpers:0e6c]
0d6c 0d04 1011 05/18 09:01:40 [ ccApp:0d6c]
0e40 0d04 1011 05/18 09:01:40 [ VPTray:0e40]
0af8 0e40 1011 05/18 09:01:42 [ DoScan:0af8]
0b90 0d04 1011 05/18 09:01:40 [ MSASCui:0b90]
0f38 0d04 1011 05/18 09:01:40 [ jusched:0f38]
095c 0d04 1011 05/18 09:01:41 [DMXLauncher:095c]
096c 0d04 1011 05/18 09:01:41 [Reader_sl:096c]
0964 0d04 1011 05/18 09:01:41 [ ctfmon:0964]
0f54 0d04 1011 05/18 09:01:41 [ msmsgs:0f54]
009c 0d9c 1011 05/18 09:01:42 [ soffice:009c]
042c 009c 1011 05/18 09:01:43 [ soffice:042c]
-> 0ccc 0c7c 1011 05/18 09:02:03 [ NLNOTES:0ccc]
-> 0db4 0ccc 1011 05/18 09:02:03 [nsenddiag:0db4]
-> 0dd4 0ccc 1011 05/18 09:02:03 [nfileret:0dd4]
099c 0ccc 1011 05/18 09:02:31 [ nsd:099c]
INFO (0): Starting Debugger
** Attach to [ NLNOTES:0ccc]

=== Attach to C:\Program Files\lotus\notes\NLNOTES.EXE (0xccc)
Load module: base=0x00400000, size= 1032192 C:\Program Files\lotus\notes\NLNOTES.EXE
Load module: base=0x7c900000, size= 729088 C:\WINDOWS\system32\ntdll.dll
Load module: base=0x7c800000, size= 1003520 C:\WINDOWS\system32\kernel32.dll
Load module: base=0x61180000, size= 17334272 C:\Program Files\lotus\notes\nnotesws.dll
Load module: base=0x76780000, size= 36864 C:\WINDOWS\system32\SHFOLDER.dll
Load module: base=0x77c10000, size= 360448 C:\WINDOWS\system32\msvcrt.dll
Load module: base=0x77dd0000, size= 634880 C:\WINDOWS\system32\ADVAPI32.dll
Load module: base=0x77e70000, size= 598016 C:\WINDOWS\system32\RPCRT4.dll
Load module: base=0x77fe0000, size= 69632 C:\WINDOWS\system32\Secur32.dll
Load module: base=0x60000000, size= 13557760 C:\Program Files\lotus\notes\nnotes.dll
Load module: base=0x00500000, size= 1396736 C:\Program Files\lotus\notes\nxmlpar.dll
Load module: base=0x62320000, size= 94208 C:\Program Files\lotus\notes\nxmlcommon.dll
Load module: base=0x00330000, size= 376832 C:\Program Files\lotus\notes\js32.dll
Load module: base=0x62350000, size= 978944 C:\Program Files\lotus\notes\NLSCCSTR.DLL
Load module: base=0x77120000, size= 569344 C:\WINDOWS\system32\OLEAUT32.dll
Load module: base=0x77f10000, size= 294912 C:\WINDOWS\system32\GDI32.dll
Load module: base=0x7e410000, size= 593920 C:\WINDOWS\system32\USER32.dll
Load module: base=0x774e0000, size= 1298432 C:\WINDOWS\system32\ole32.dll
Load module: base=0x763b0000, size= 299008 C:\WINDOWS\system32\comdlg32.dll
Load module: base=0x77f60000, size= 483328 C:\WINDOWS\system32\SHLWAPI.dll
Load module: base=0x5d090000, size= 630784 C:\WINDOWS\system32\comctl32.dll
Load module: base=0x7c9c0000, size= 8482816 C:\WINDOWS\system32\SHELL32.dll
Load module: base=0x71ad0000, size= 36864 C:\WINDOWS\system32\WSOCK32.dll
Load module: base=0x71ab0000, size= 94208 C:\WINDOWS\system32\WS2_32.dll
Load module: base=0x71aa0000, size= 32768 C:\WINDOWS\system32\WS2HELP.dll
Load module: base=0x62950000, size= 20480 C:\Program Files\lotus\notes\ndgts.dll
Load module: base=0x18200000, size= 188416 C:\Program Files\lotus\notes\LTOUIN22.dll
Load module: base=0x73000000, size= 155648 C:\WINDOWS\system32\WINSPOOL.DRV
Load module: base=0x624b0000, size= 40960 C:\Program Files\lotus\notes\nplugins.dll
Load module: base=0x77c00000, size= 32768 C:\WINDOWS\system32\VERSION.dll
Load module: base=0x76390000, size= 118784 C:\WINDOWS\system32\IMM32.DLL
Load module: base=0x773d0000, size= 1060864 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
Load module: base=0x5ad70000, size= 229376 C:\WINDOWS\system32\UxTheme.dll
Load module: base=0x74720000, size= 307200 C:\WINDOWS\system32\MSCTF.dll
Load module: base=0x755c0000, size= 188416 C:\WINDOWS\system32\msctfime.ime
Load module: base=0x624d0000, size= 884736 C:\Program Files\lotus\notes\NSTRINGS.DLL
Load module: base=0x76380000, size= 20480 C:\WINDOWS\system32\MSIMG32.dll
Load module: base=0x74c80000, size= 180224 C:\WINDOWS\system32\OLEACC.dll
Load module: base=0x76080000, size= 413696 C:\WINDOWS\system32\MSVCP60.dll
Load module: base=0x74d90000, size= 438272 C:\WINDOWS\system32\usp10.DLL
Load module: base=0x20000000, size= 2904064 C:\WINDOWS\system32\xpsp2res.dll
Load module: base=0x76fd0000, size= 520192 C:\WINDOWS\system32\CLBCATQ.DLL
Load module: base=0x77050000, size= 806912 C:\WINDOWS\system32\COMRes.dll
Load module: base=0x625b0000, size= 20480 C:\Program Files\lotus\notes\namhook.DLL
Load module: base=0x625d0000, size= 36864 C:\Program Files\lotus\notes\nTCP.DLL
Load module: base=0x10000000, size= 81920 C:\Program Files\lotus\notes\nNWSPX.DLL
Load module: base=0x625f0000, size= 53248 C:\Program Files\lotus\notes\nNETBIOS.DLL
Load module: base=0x5b860000, size= 344064 C:\WINDOWS\system32\NETAPI32.dll
Load module: base=0x03350000, size= 1458176 C:\Program Files\lotus\notes\nstclientu.dll
Load module: base=0x5f800000, size= 991232 C:\WINDOWS\system32\MFC42u.DLL
Load module: base=0x034c0000, size= 2289664 C:\Program Files\lotus\notes\nimuiu.dll
Load module: base=0x76b40000, size= 184320 C:\WINDOWS\system32\WINMM.dll
Load module: base=0x030c0000, size= 98304 C:\Program Files\lotus\notes\nimuires.dll
Load module: base=0x77b40000, size= 139264 C:\WINDOWS\system32\appHelp.dll
Load module: base=0x77a20000, size= 344064 C:\WINDOWS\System32\cscui.dll
Load module: base=0x76600000, size= 118784 C:\WINDOWS\System32\CSCDLL.dll
Load module: base=0x75f80000, size= 1036288 C:\WINDOWS\system32\BROWSEUI.dll
Load module: base=0x77920000, size= 995328 C:\WINDOWS\system32\SETUPAPI.dll
Load module: base=0x769c0000, size= 733184 C:\WINDOWS\system32\USERENV.dll
Load module: base=0x76990000, size= 151552 C:\WINDOWS\system32\ntshrui.dll
Load module: base=0x76b20000, size= 69632 C:\WINDOWS\system32\ATL.DLL
Load module: base=0x7e290000, size= 1511424 C:\WINDOWS\system32\SHDOCVW.dll
Load module: base=0x77a80000, size= 606208 C:\WINDOWS\system32\CRYPT32.dll
Load module: base=0x77b20000, size= 73728 C:\WINDOWS\system32\MSASN1.dll
Load module: base=0x754d0000, size= 524288 C:\WINDOWS\system32\CRYPTUI.dll
Load module: base=0x76c30000, size= 188416 C:\WINDOWS\system32\WINTRUST.dll
Load module: base=0x76c90000, size= 163840 C:\WINDOWS\system32\IMAGEHLP.dll
Load module: base=0x3d930000, size= 856064 C:\WINDOWS\system32\WININET.dll
Load module: base=0x03d70000, size= 36864 C:\WINDOWS\system32\Normaliz.dll
Load module: base=0x3dfd0000, size= 282624 C:\WINDOWS\system32\iertutil.dll
Load module: base=0x76f60000, size= 180224 C:\WINDOWS\system32\WLDAP32.dll
Load module: base=0x71b20000, size= 73728 C:\WINDOWS\system32\MPR.dll
Load module: base=0x75f60000, size= 28672 C:\WINDOWS\System32\drprov.dll
Load module: base=0x71c10000, size= 57344 C:\WINDOWS\System32\ntlanman.dll
Load module: base=0x71cd0000, size= 94208 C:\WINDOWS\System32\NETUI0.dll
Load module: base=0x71c90000, size= 262144 C:\WINDOWS\System32\NETUI1.dll
Load module: base=0x71c80000, size= 28672 C:\WINDOWS\System32\NETRAP.dll
Load module: base=0x71bf0000, size= 77824 C:\WINDOWS\System32\SAMLIB.dll
Load module: base=0x75f70000, size= 36864 C:\WINDOWS\System32\davclnt.dll
Load module: base=0x16210000, size= 2613248 C:\WINDOWS\system32\wpdshext.dll
Load module: base=0x4ec50000, size= 1748992 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
Load module: base=0x10930000, size= 299008 C:\WINDOWS\system32\PortableDeviceApi.dll
Load module: base=0x73d70000, size= 77824 C:\WINDOWS\system32\shgina.dll
Load module: base=0x75970000, size= 1011712 C:\WINDOWS\system32\MSGINA.dll
Load module: base=0x76360000, size= 65536 C:\WINDOWS\system32\WINSTA.dll
Load module: base=0x74320000, size= 249856 C:\WINDOWS\system32\ODBC32.dll
Load module: base=0x04210000, size= 94208 C:\WINDOWS\system32\odbcint.dll
Load module: base=0x07160000, size= 286720 C:\WINDOWS\system32\Audiodev.dll
Load module: base=0x15110000, size= 2473984 C:\WINDOWS\system32\WMVCore.DLL
Load module: base=0x11c70000, size= 237568 C:\WINDOWS\system32\WMASF.DLL
Load module: base=0x593f0000, size= 598016 C:\WINDOWS\system32\wiashext.dll
Load module: base=0x73ba0000, size= 77824 C:\WINDOWS\system32\sti.dll
Load module: base=0x74ae0000, size= 28672 C:\WINDOWS\system32\CFGMGR32.dll
Load module: base=0x76980000, size= 32768 C:\WINDOWS\system32\LINKINFO.dll
Load module: base=0x74e30000, size= 442368 C:\WINDOWS\system32\RICHED20.DLL

############################################################
### thread 1/10: [ NLNOTES:0ccc: 3180]
### FP=0013d900, PC=7c90e514, SP=0013d89c, stkbase=00040000, stksize=40960
############################################################
[ 1] 0x7c90e514 ntdll+58644 (418,36ee80,0,13dd84)
[ 2] 0x7c802532 kernel32+9522 (418,36ee80,0,ccc)
@[ 3] 0x601a0993 nnotes._OSRunExternalScript@4+579 (13e09c,13e83c,0,13e9a0)
@[ 4] 0x6019f925 nnotes._OSFaultCleanup@12+1045 (0,0,0,601a9450)
@[ 5] 0x601a9509 nnotes._OSNTUnhandledExceptionFilter@4+185 (13e9a0,c0000005,31e90,0)
[ 6] 0x7c863236 kernel32+406070 (13e9a0,0,0,0)
[ 7] 0x77c32f0f msvcrt+143119 (0,13e9a0,77c35cf5,13e9a8)
@[ 8] 0x00401e15 NLNOTES._WinMainCRTStartup+335 (12f0cc,7c90e920,7ffd8000,8054a6ed)
[ 9] 0x7c816fe7 kernel32+94183 (401cc6,0,78746341,20)

############################################################
### FATAL THREAD 1/10 [ NLNOTES:0ccc: 3180]
### FP=0x0013ed88, PC=0x611d5622, SP=0x0013ed7c, stksize=12
### EAX=0x042554f4, EBX=0x00007e41, ECX=0xffffffff, EDX=0x00000001
### ESI=0x0150a014, EDI=0x042554f4, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x611d5622 nnotesws.CNEMToolbarMgr::CreateToolbarGuts+98 (4,7e41,ea7e,1)
@[ 2] 0x611d50fd nnotesws.CNEMToolbarMgr::AddToolbar+45 (4,7e41,ea7e,1)
@[ 3] 0x611d3eda nnotesws.CNEMToolbarMgr::ShowAllToolbars+250 (1509c14,1,1,0)
@[ 4] 0x611a8fc1 nnotesws._NEMSmartCreateIconbar@4+145 (201b0,7e41cb69,0,0)
@[ 5] 0x6158af6a nnotesws._InitHomeBase@8+586 (201b0,100000,13f66c,20210)
@[ 6] 0x6159213d nnotesws.CDeskSubprogram::SubMessageProc+3197 (1504614,54f,0,0)
@[ 7] 0x611b1c97 nnotesws._MainWndProc@16+6967 (20210,54f,0,0)
[ 8] 0x7e418724 USER32 (611b0160,20210,54f,0)
[ 9] 0x7e418806 USER32 (0,611b0160,20210,54f)
[10] 0x7e4189bd USER32 (13f7c0,0,13f7e0,611960d3)
[11] 0x7e418a00 USER32 (13f7c0,61195df0,61180000,1)
@[12] 0x611960d3 nnotesws._NEMMainLoop@4+739 (401000,12f0cc,15236c,0)
@[13] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,15236c,1)
@[14] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (12f0cc,7c90e920,7ffd8000,8054a6ed)
[15] 0x7c816fe7 kernel32 (401cc6,0,78746341,20)


############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/10 [ NLNOTES:0ccc: 3180]
### FP=0013ed88, PC=611d5622, SP=0013ed7c, stksize=12
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
#






NSD is running error (Doug Lisaw 18.May.10)
. . RE: NSD is running error (Andre Silva 18.May.10)
. . . . RE: NSD is running error (Doug Lisaw 20.May.10)





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