The Lotus Technical Support team is hosting "Open Mic" calls with customers on pre-announced topics. These calls are one hour long and consist of a brief introduction followed by open Q&A on the announced topic for most of the hour. A panel of subject matter experts from Lotus answer callers on the spot. This does not replace normal Support processes and is not intended to engage in detailed troubleshooting of a specific problem in a specific environment, nor will it address future releases. Rather, it is intended to answer technical "how to" questions and broaden customers' understanding of our current products and how to configure, operate and manage them. The calls are recorded and posted to our Support web site.
The next Open Mic call will be on "Domino Web Access (DWA)" and will take place on Wednesday July 25th, 10 am eastern US time (for Americas & EMEA) and 9 pm eastern US time (for AP & NA-West-Coast). Call-in numbers and further details have been posted here:
http://www.ibm.com/support/docview.wss?rs=3024&uid=swg21265639
Invitations with this URL were e-mailed to Support active customers worldwide on Thursday July 19th 2007.
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