.. and perhaps impose some kind of QA reporting requirements to ensure that the quality of the support does not besmirch Notes' hard won reputation for reliability (6 is especially outstanding).
Essentially, the licensee is on the hook to their clients for the quality of the support since they would also have to provide the telephone support. A useful arrangement might be to pass triaged tech support calls back to Lotus if the support concerns an aspect of the client not related to the winelet. Obviously there would have to be some charge-back arrangement to keep things fair, but that's all implementation detail.
The main point is: Even if IBM does not think that selling Notes onto Linux desktops will be incrementally profitable then I suspect there are plenty of other people who do.
With a little flexibility and imagination it will happen. Any of the disty sellers might be interested as well as various others, such as Codeweavers (they already do something similar -- including tech support -- with CrossOver).
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