John G Rellinger 14.Dec.05 07:45 PM a Web browser Applications Development 6.0.2 CF2 All Platforms
We have a document that is created by users, a workflow document, that is emailed from the user to others for approvals and then moving the document to other approvers. The user creates and emails the document, form included, to the first approver. The first approver Approves and the document, with the form, is emailed to the second approver. 90+% of the time all works well, but sometimes the first approver gets an error message "Multiple Names in Directory". We find that the first approver has the email address of the second approver in his local address book. If the user removes the address from their local address book, the send to the second approver will work without a glich. We ask the users to remove the name from the address book, but are getting a lot of resistance.
Any ideas on how to correct this problem or provide a work around. Some of the users are getting unruly and want a "fix", including my boss!
Thanks is advance for any help.