kristof perus 28.Mar.07 10:02 AM a Web browser Notes Client 6.0.1 CF1 Windows XP
Our users that move from one site to another experience a strange problem. Whenever they open an existing document in one of our applications, Notes displays several errors. Those error are random (illegal parenthesized reference, field cannot be located, the linked document cannot be found, the subform xxx does not exist, etc.). Users usually get two or three of those errors before the document opens, but blank.
Those users are using laptops. They're moving between several sites (maximum 4), each site has its own server. The data and design replicate between each site.
This is a simple description of what the user does to reproduce the problem:
1 - The user start Notes at his "faulty" location
2 - The user opens a faulty database
3 - The user opens a document
4 - Notes throws some errors
5 - All the users sees is a blank page
This is what we know:
1 - No cure has been found. Deleting bookmark.nsf, desktop6.ndk, cache.ndk, compacting the workspace, fixup of the database, compacting the database or even deleting the windows user profil, only solves the problem for a very limited amount of time.
2 - Users correctly reboot their laptops between each connection.
3 - The error concerns two or three notes databases, in my opinion, they are the most popular databases, but I have no statistics to prove it.
4 - The errors don't appear when using another replica of a faulty application. But this is not a solution for us because of poor performance and some external software connecting to our databases that are not designed to find for another replica on another server. And, of course, those external applications are impacted by this problem.
5 - User that don't use a laptop (thus, they are not moving) don't experience this kind of problem on the faulty replicas.
[Edit] 6 - The debugger doesn't help much, because the errors pop up before the debugger shows. [/Edit]
If anyone has an idea of what's happening or just something we didn't try, I'll be glad to hear from you.