IBM Lotus Notes/Domino 8.5 Forum (includes Lotus Notes Traveler)
Subject: Existing Notes process detected
Feedback Type: Problem
Product Area: Notes Client
Technical Area: Error Message
Platform: Windows 2003 server
Reproducible: Not reproducible
We have upgraded our Lotus Clients to the 8.5.1 version. We took 2 months to push this out to 4400 Users.
Starting last week, we have been getting multiple Helpdesk tickets because Users are getting the following error when starting up Lotus Notes for the first time that day:
Existing Notes Process detected. Press 'Yes' to run NSD to cleanup, 'No' to abort and re-launch later.
We have tried to kill the processes, run the NSD -kill command, and reboot the PC. Nothing seems to work. The process is usually NSD, but sometimes it is NSLSVICE.exe. When we reboot the process is still running and at times taking up to 50% of the CPU.
Any advice would be greatly appreciated.
Have opened a PMR, but have not received a call back yet.
Feedback number WEBB7ZHMUD created by Gerry Ford on 01/08/2010