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developerWorks  >  Lotus  >  Forums & community  >  IBM Lotus Notes/Domino 8.5 Forum (includes Lotus Notes Traveler)

IBM Lotus Notes/Domino 8.5 Forum (includes Lotus Notes Traveler)

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Re: Lotus Notes Traveler Companion is not supported by IBM

That's a tricky one, and it varies based on which support person you get.

The Companion app is not supported via PMRs because it ships through the Apple app store. BUT, the Traveler server which it is talking to IS supported via PMRs. In this case, you need to say in the PMR that the SERVER is sending back invalid data. The tricky part is always that it is hard to know which party has the problem (or both), but say that the server is the issue and it should get further. That should allow the PMR to get through to L3, but if it doesn't, you can also mention my name in the PMR and say that I said to let it get to L3 once it has the usual, must gather logs which I mentioned in the previous response.

If you also tell me the PMR number, I can get the logs even if they close the PMR, but they should let it stay open if you say it is a server issue.

Feedback response number RSSN8S3TNW created by Robert S Sielken on 03/04/2012

Canīt decrypt mails with Lotus Trav... (Stefan Tessmann... 2.Mar.12)
. . Traveler server upgrade? (Stuart Bogom 2.Mar.12)
. . . . Already updated (Stefan Tessmann... 2.Mar.12)
. . . . . . Is there anything fixed at all? (Harald Gaerttne... 5.Mar.12)
. . . . . . . . RE: Is there anything fixed at all?... (Robert S Sielke... 5.Mar.12)
. . . . . . . . . . That exactly seems to be the proble... (Harald Gaerttne... 6.Mar.12)
. . . . . . . . . . . . RE: That exactly seems to be the pr... (Robert S Sielke... 6.Mar.12)
. . . . . . . . . . Passwords are correct (Stefan Tessmann... 6.Mar.12)
. . . . . . . . . . . . RE: Passwords are correct (Robert S Sielke... 6.Mar.12)
. . . . . . . . . . . . . . WORKAROUND! (Stefan Tessmann... 6.Mar.12)
. . RE: Canīt decrypt mails with Lotus ... (Robert S Sielke... 3.Mar.12)
. . . . Lotus Notes Traveler Companion is n... (Stefan Tessmann... 4.Mar.12)
. . . . . . Re: Lotus Notes Traveler Companion ... (Robert S Sielke... 4.Mar.12)
. . . . . . . . Update to doesn't help (Harald Gaerttne... 5.Mar.12)
. . . . . . . . PMR created (Stefan Tessmann... 5.Mar.12)
. . Known issue : New version of Compan... (Simon J Laird 14.Mar.12)
. . . . New Version (2.06) also donīt work (Stefan Tessmann... 20.Mar.12)
. . . . . . RE: New Version (2.06) also donīt w... (Robert S Sielke... 20.Mar.12)
. . . . . . . . 2.0.6 - looks like a different issu... (Ian Finlay 21.Mar.12)
. . . . . . . . . . RE: 2.0.6 - looks like a different ... (Robert S Sielke... 21.Mar.12)


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