This sounds like a PMR we had previously, but it is hard to know without logs (from device and server). You should open a PMR for further investigation. But if you aren't on 8.5.3.2 IF1, then you might want tot upgrade first as it might have already been fixed.
Feedback response number RSSN8V3QNE created by Robert S Sielken on 06/08/2012
RE: Traveler Addressing Problem
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. . RE: Traveler Addressing Problem (Robert S Sielke... 8.Jun.12) 
