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developerWorks  >  Lotus  >  Forums & community  >  IBM Lotus Notes/Domino 8.5 Forum (includes Lotus Notes Traveler)

IBM Lotus Notes/Domino 8.5 Forum (includes Lotus Notes Traveler)

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Subject: Mails from external domains not displaying
Feedback Type: Problem
Product Area: Notes Client
Technical Area: User Interface
Platform: Windows
Release: 8.5.3
Reproducible: Unknown

Hi, we have a user running Notes client 8.5.3 FP6 with the latest interim fix on Windows 10.

It was noticed that when he receives an email from external domains(most notably when there are graphics in the mail), the content is not visible unless he click the "Show Details" option in the mail header. He was earlier on plain 8.5.3 version, so we upgraded him to 8.5.3 FP6 but still the issue exists. Once the Notes client is restarted, the mails are normal for a while but after a day or so, the issue reappears.

Also, I enabled the "Always show details in received Mail messages" in the client preferences. In such case, the issue is vice versa: he has to click on Hide Details for the mail contents to display.

Any inputs are much appreciated. Thanks in advance.

Feedback number WEBBAZ2EZ4 created by Satish Bolla on 05/23/2018

Status: Open


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