you can try Policy Synopcis for selected user in your Administrator client
It's may help you to understand problem.
May be problem lies in police itself.
You can try to remove policy and create another, simple one and apply it for testing purpose. It can help you to understand if something wrong with that policy you created before.
Also you can send synopcis here.
Feedback response number WEBB7RHFJQ created by Igor V. Nikiforov on 04/27/2009