Skip to main content
This forum is closed to new posts and responses. New discussions are now taking place in the IBM Developer Answers forum.
 
developerWorks
AIX and UNIX
Information Mgmt
Lotus
New to Lotus
Products
How to buy
Downloads
Live demos
Technical library
Training
Support
Forums & community
Events
Rational
Tivoli
WebSphere
Java™ technology
Linux
Open source
SOA and Web services
Web development
XML
My developerWorks
About dW
Submit content
Feedback



developerWorks  >  Lotus  >  Forums & community  >  Notes/Domino 8 Forum

Notes/Domino 8 Forum


How to report Notes 8 Beta issues and problems
Hide details for Please include this information if you have install/setup issues with your Notes 8 clientPlease include this information if you have install/setup issues with your Notes 8 client



Reporting Notes 8 Beta issues and problems


Release Note Text:
If you experience any problems installing or using Lotus Notes 8 Beta, we want to hear from you in the form of a software problem report. Information about what to include in the problem report and the process by which you can submit a problem report to IBM Lotus are provided below.

Information to include in the problem report
The problem report should provide as much information as possible to recreate the problem. This includes the following:

1. As much build and platform related information as is relevant 

2. Detailed steps to reproduce the problem

3. Actual test case contents, or links to the test cases

4. Screen shots if applicable showing relevant messages

5. All of the supporting logs

6. All environment variables in printed list form (for example, type "set" into a DOS command window on the test machine and provide the resulting printed list of ENV variables)

What logs and files do I need to attach?
The answer is all of them. The best way to do this is to use IBM Support Assistant (ISA).

Preferred Option - Running the Integrated IBM Support Assistant (ISA) from within Notes 8 Beta to create problem reports
Use the integrated collector to gather the information. From Notes 8 Beta, start the IBM Support Assistant, select Service along the top menu, then Collect Data. Make sure that all collectors are marked to generate data. Once collected, attach the results to the problem report. By using this collector, all logs are terminated properly allowing for easier handling by the recipient. Also be sure to attach a list of all environment variables in printed list form (for example, type "set" in a DOS command window on the test machine and also send the resulting printed list of ENV variables).
The integrated IBM Support Assistant is described in Notes 8 Beta online Help by clicking Help > Support > IBM Support Assistant.

Secondary Option - Running a Standalone IBM Support Assistant (ISA) to create problem reports
If the integrated collector is not available, then second option is to use the standalone collector. 
From the <installdir>\rcp directory, run the startcollector.bat (Windows), or startcollector.sh (Linux) to gather the information. 
Once collected, attach the results to the problem report along with a list of all environment variables in printed list form (for example, type "set" into a DOS command window on the test machine and also send the resulting printed list of ENV variables).

Third Option - Manual Collection
Collect the following files:  (see "Where is the Workspace?" section below for locating the <workspace>) 

  • <workspace>\.config directory contents
  • <workspace>\.config\org.eclipse.update contents including subdirectories
  • <workspace>\logs directory contents
On Windows
  • %TEMP%\rcpInstallerTemp.properties
  • %TEMP%\rcp_install.log 
On Linux
  • <installdir>\rcp_install.log
  • Environment variables list

Note: On Notes 8 Beta, the files referencing <installdir>\rcp are located in <installdir>\framework\rcp.
  • <installdir>\rcp\plugin_customization.ini
  • <installdir>\rcp\rcplauncher.properties
  • <installdir>\rcp\deploy directory contents

Then zip them up and attach to the problem report. Please note in the problem report that these were manually collected. 

 The following is representative of the files that would be collected based upon above (and what is collected by ISA):

<workspace>\.config\args.properties
<
workspace>\.config\config.ini
<
workspacw>\.config\org.eclipse.update
<
workspace>\.config\rcpinstall.properties
<
workspace>\.config\org.eclipse.update\error_recovery.log
<
workspace>\.config\org.eclipse.update\history
<
workspace>\.config\org.eclipse.update\install.log
<
workspace>\.config\org.eclipse.update\platform.xml
<
workspace>\.config\org.eclipse.update\history\1170947398000.xml
<
workspace>\.config\org.eclipse.update\history\1170947431000.xml
<
workspace>\.config\org.eclipse.update\history\1170947596000.xml
<
workspace>\logs\error-log-0.xml
<
workspace>\logs\error-log-1.xml
<
workspace>\logs\Log_Viewer.xml
<
workspace>\logs\trace-log-0.xml
<
workspace>\logs\trace-log-1.xml
<
workspace>\logs\Trace_Viewer.xml
<
workspace>\logs\Viewer_Translations.js
%TEMP%\rcpInstallerTemp.properties
%TEMP%\rcp_install.log
<
installdir>\rcp\plugin_customization.ini
<
installdir>\rcp\rcplauncher.properties
<
installdir>\rcp\deploy\install.xml
<
installdir>\rcp\deploy\platform_plugin_customization.ini
<
installdir>\rcp\deploy\provisioning.log

Where is the workspace?
On Windows, the workspace directory is a subdirectory of the Notes data directory -- <install_dir>\data \workspace

For example, in a new single user install in which the default installation directory is used, the workspace would be in the following location:

  • Single user Notes install -- C:\Program Files\IBM\Lotus\Notes\data\workspace
  • Multi-user Notes install -- C:\Documents and Settings\<user>\Local Settings\Application Data\Lotus\Notes\data\workspace

On Linux, the workspace directory is a subdirectory of the Notes data directory -- <install_dir>\data \workspace

For example, in an install in which the default installation directory is used, the workspace would be in the following location:

  • /{$HOME}/lotus/notes/data/workspace

On both platforms, the workspace may have been specified on the command line, such as rcplauncher -data c:\temp.

The value of rcp.install.id is specified as a property in the <installdir>\rcp\rcplauncher.properties file (<installdir>\framework\rcp\rcplauncher.properties file


Creating a verbose log file during Notes 8 install
If reporting Notes 8 Beta issues against the Windows version Notes 8 installation program, you should include a verbose log file with your problem report. To create a verbose log file, do either of the following:

  • Run the setup executable from the command line in the verbose mode and specify a log file name. For example, start the installer using the following command line:
    setup /v"/lv* c:\temp\install.log"
  • Set a registry value to always generate an MSI log file for each Notes 8 install and uninstall. To do so, create a registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer with String Value Logging=voicewarmup. This will create an MSI log file in your <temp> directory with the file extension ".log" for all MSI installations.



Feedback response number JKEY6Z6Q7Y created by Jan Kenney on 03/10/2007

Things you need to know about the B... (Jan Kenney 8.Mar.07)
. . Release notes (updated on 23 May) (Jan Kenney 9.Mar.07)
. . . . New in beta 3? (Per Jonsson 24.May.07)
. . Productivity Tools User Guide (Jan Kenney 9.Mar.07)
. . . . Productivity Toolkits for Notes 8 B... (Mika Heinonen 10.Mar.07)
. . . . . . Correct (Robert Ingram 10.Mar.07)
. . . . . . Correct - productivity editors are ... (Ed Brill 10.Mar.07)
. . Domino 7 install Guide (also applie... (Jan Kenney 9.Mar.07)
. . REQUIRED Patch for Domino 8 - Domin... (Jan Kenney 9.Mar.07)
. . System Requirements for Notes and D... (Jan Kenney 9.Mar.07)
. . . . System Requirements for iSeries (Rob Berendt 19.Mar.07)
. . . . . . 5722 AC3 pre-req will be removed. (Barbara Foss 27.Mar.07)
. . Download Files (Jan Kenney 9.Mar.07)
. . How to report Notes 8 Beta issues a... (Jan Kenney 10.Mar.07)
. . Composite Applications Tutorial and... (Jan Kenney 10.Mar.07)
. . Reviewer's Guide for Notes and Domi... (Jan Kenney 12.Mar.07)
. . Domino 8 - Information and known is... (Jan Kenney 15.Mar.07)
. . Activities update (Jan Kenney 15.Mar.07)
. . Application Development Articles - ... (Craig Wolpert 19.Mar.07)
. . . . Article - Designing Composite Appli... (Craig Wolpert 19.Mar.07)
. . . . Article - Developing Composite Appl... (Craig Wolpert 19.Mar.07)
. . Documentation -- Sidebar Contribut... (Craig Wolpert 19.Mar.07)
. . Documentation -- Sidebar Contribut... (Craig Wolpert 26.Aug.08)
. . C API toolkit for 8.0 are now avail... (Jan Kenney 5.Apr.07)
. . Where are the Linux Patch notes? <e... (Len Berg 19.Apr.07)
. . Documentation - Extending the IBM L... (Craig Wolpert 22.Apr.07)
. . . . Except a bunch of the doc is outdat... (Nathan T. Freem... 23.Apr.07)




Printer-friendly

Search this forum

Member Tools


RSS Feeds

 RSS feedsRSS
All forum posts RSS
All main topics RSS
More Lotus RSS feeds

Resources

 Resources
Forum use and etiquette
Native Notes Access
Web site Feedback

Lotus Support


 Lotus Support
IBM Support Portal - Lotus software
Lotus Support documents
Lotus support by product
Lotus support downloads
Lotus support RSS feeds

Wikis

 Wikis
IBM Composite Applications
IBM Mashup Center
IBM Connections
IBM Connections Cloud Developers
IBM Docs
IBM Forms
IBM Mobile Connect
IBM Sametime
IBM SmartCloud for Social Business
IBM Web Experience Factory
Lotus Domino
Lotus Domino Designer
Lotus Expeditor
Lotus Foundations
Lotus iNotes
Lotus Instructor Community Courseware
Lotus Notes
Lotus Notes & Domino Application Development
Lotus Notes Traveler
Lotus Protector
Lotus Quickr
Lotus Symphony
IBM Web Content Manager
WebSphere Portal

Lotus Forums


 Lotus Forums
Notes/Domino 9.0
Notes/Domino 8.5 + Traveler
Notes/Domino XPages development forum
Notes/Domino 8
Notes/Domino 6 and 7
IBM Connections
IBM Mobile Connect
IBM Sametime
IBM SmartCloud Notes
Lotus Enterprise Integration
Lotus Protector
Lotus Quickr
Lotus SmartSuite