A refresh of the IBM Notes Traveler 9.0 Beta code is now available. You can download the updated code from the IBM Notes and Domino 9.0 Social Edition Public Beta download site.
This server build number is 18.104.22.168 Build 201301311945 or 201301311946.
The beta can be installed on a fresh server without any previous IBM Notes Traveler beta server or it can be applied directly to a server already running the IBM Notes Traveler 9 public beta. You must stop the Domino server before proceeding with the installation.
This beta refresh contains many fixes for known issues but the following items are new or significant enough to be highlighted:
Fixes for intermittent Windows Phone 8 synchronization errors
Common error messages seen on the device were:
- "We're having a problem syncing your information. Try again later. Error code: 85002012"
- "We're having a problem syncing your information. Try again later. Last tried xx seconds ago. Error code: 8500201D."
Support for BlackBerry 10 devices
BlackBerry 10 devices have limited support with IBM Notes Traveler 9 Beta refresh. IBM Notes Traveler 9 Beta now supports two-way sync of Mail and Contacts on these devices using the built-in Exchange account. In addition, Calendar data can be synced and viewed on the BlackBerry 10 device, but it is not recommended to make changes to calendar events that contain attendees on the device at this time as further work is in progress to validate calendar meeting support. See the list of known limitations for BB10 for more details.
There is no client software to install to use IBM Lotus Notes Traveler on BlackBerry 10 devices. However, an account must be created on your device for mail, calendar, and contacts before you can connect to the IBM Notes Traveler server. The following sections describe two distinct ways that this is done, depending on how your company chooses to deploy BlackBerry 10 devices.
How is IBM Notes Traveler for Blackberry 10 devices unique?
BlackBerry® Balance™ technology is designed to separate and secure work and personal information on BlackBerry devices. BlackBerry Balance security features work in conjunction with a device registration to a BlackBery Device Service capability in Blackberry Enterprise Service 10 (BES10). This enables your company to secure work information on employee-owned devices. BlackBerry Balance technology enables you to wipe all information or just work information on BlackBerry devices remotely. So if an employee using a personally-owned BlackBerry device for work purposes leaves an organization, an administrator can remotely wipe business information from the device, leaving separate personal information such as your non-work photographs, music, and other personal files intact.
The implication for IBM Notes Traveler access and use from a BlackBerry 10 device is simply that there are two distinct ways in which a user's device can be configured to connect:
BlackBerry 10 connect to IBM Notes Traveler via BlackBerry Enterprise Service 10
BlackBerry 10 direct connect to IBM Notes Traveler
In either case, there is no client software required. Supported applications on a BlackBerry 10 device connect to IBM Notes Traveler using the ActiveSync protocol. The same IBM Notes Traveler server supports BlackBerry 10, Windows Mobile, Windows Phone, Nokia Series 60, Symbian^3, Android, and Apple iOS devices for the same or different users. Although there is no client software to install, an account must be created on your device for mail, calendar, and contacts before you can connect to the IBM Notes Traveler server. The steps to accomplish this are different for the two distinct types of connection (chosen by your company), and are described separately.
IBM Notes Traveler includes support for two-way, push, manual, or scheduled syncing for mail, calendar, and contacts for the supported BlackBerry® 10 devices. Other features for these devices include:
• Support for corporate directory name look up – You can search your corporate directory directly from your device. After typing the first few characters of a name or email address for a mail message, you are prompted if to search, and the IBM Notes Traveler server searches for a list of matching names. It then displays them for you on the device. Also, you can search for users in your contacts application on the BlackBerry 10 device, and it returns email addresses and phone numbers.
• Embedded attachment support – Rich text mail messages can display embedded images and attachments. For attachments larger than 1 MB, you must explicitly download the attachments from within the message.
Other mail support includes:
• Mail folder syncing from server to device
• Inbox mail is pushed to devices automatically • Rich HTML content
• Other folders sync on devices when opened
• Ability to push selected mail folders to BlackBerry 10 devices
• Creating, renaming, moving, and deleting folders on a Blackberry 10 device
• Syncing of read/unread status
• Moving mail to and deleting mail from folders
• Marking an email for follow-up or as unread from the device
Calendar support includes full support of recurring events including IBM Notes custom repeating events.
Contacts support includes creating, editing, and deleting contacts, as well as syncing of all Domino® contact fields including the photo field.
If using IBM Notes Traveler to enforce Active Sync policies, the following can be enforced:
Enforce Password with simple or complex requirements.
Enforce password expiration and history count.
Set Auto lock period.
Set number of incorrect passwords before wiping device.
Prohibit unencrypted devices
Prohibit download of attachments
(Note: If using a mixed management environment that also includes BES 10, BES 10 policy enforcement will override policies enforced by IBM Notes Traveler.)
IBM Notes Traveler does not support syncing of the Tasks and Memos applications to BlackBerry® 10 devices.
Note: Other Blackberry devices running the Exchange ActiveSync protocol are not officially supported by IBM Notes Traveler at this time. IBM testing with the Exchange ActiveSync protocol has been limited to the BlackBerry® 10 OS devices.
Creating an account
Before you can connect to an IBM Notes Traveler server with your BlackBerry® 10 device, a Microsoft Exchange ActiveSync account must be created on the device. This allows your BlackBerry 10 device to communicate with the IBM Notes Traveler server. There are two distinct and different procedures depending on which of the two connection methods your company has chosen.
Creating an account if connecting to IBM Notes Traveler via BES 10.
Note: For this type of connection, you will be activating your device with BES10 and BES10 will push down the Notes Traveler and ActiveSync profile to the device. Here are the steps:
Open either “Settings” or “Setup” and select “Accounts”
Select “Email, Calendar and Contacts”
Enter your email address
Select Next (You should be prompted for a “Activation Password” for BES10)
Enter Activation Password provided by your administrator
If prompted for Activation Server Address, enter the name provided by your administrator. Note: Activation Server Address will usually start with an “S” followed by 6 to 10 numbers (ex. S12345678)
Create a BlackBerry Balance password. This password will be required to access your work data (work perimeter) on the device.
When prompted, enter your Notes Traveler password, and Select OK
Activation will complete and Notes Traveler email, calendar and contacts should begin to sync within a minute.
Creating an account if connecting directly to IBM Notes Traveler.
Note: For this type of direct connection, you will be manually entering the IBM Notes Traveler and Exchange ActiveSync account settings information yourself. Here are the steps:
Pull down from the top edge of the screen to reveal “Settings”, or from home screen swipe left to reach Settings icon, then Select Settings.
Select the Advanced icon (at the bottom of the screen)
Select Microsoft Exchange ActiveSync
Populate the following fields
Description – Specify a description, or leave the default (the Email field value).
Domain – Leave this field blank.
Username – Specify your HTTP user ID.
Email – Specify your mail address (for example, firstname.lastname@example.org).
Password – Specify your HTTP password.
Enter the IBM Notes Traveler address (URL) and Port number (provided by your company administrator)
Slide to Select On/Off for each of the content desired to be sync'ed with Notes Traveler
- Sync Email
- Sync Contacts
- Sync Calendar
Note: Sync for Tasks and Memos is not supported
Swipe upward from bottom edge to exit Settings
How do I customize my account?
For a BlackBerry 10 device that connects directly to Notes Traveler, for which you created the settings, to customize later, use the Settings application of your device to change your IBM Notes Traveler mail, calendars, and contacts settings.
How do I delete my account?
The way you delete your account depends on your type of connection and how it was originally created.
Do one of the following:
• If you connect via the BES 10, the account is managed for you, so contact your BES 10 administrator.
• If you connect directly and created the account manually, select Settings > Accounts > select account name > from Edit Account screen > Delete.
Known Limitations for BB10
The limitations below are based on testing with BB10 Dev Alpha devices running device OS version 10.0.10.261.
When sending email, occasionally you may see the message "Protocol layer was unable to send a message.". This has been observed consistently when trying to e-mail a photo or attachment, and may also be observed when sending other e-mails as well.
When viewing e-mails containing an apostrophe, the apostrophe is sometimes replaced with the text '\u2019s'.
Out of the office support (also known as automatic replies) is not yet working consistently.
Trash folder is not synchronized with the server. This restriction is common to all devices that are supported by IBM Notes Traveler at this time.
Mail messages in the Drafts folder will sync from the server to the device. You can continue editing the draft message on the BB10 device and send it. However, changes made on the device to draft messages are not synchronized back to the server. Any subsequent changes to the draft message on the server would overwrite the changes made on the device locally.
Domino Encrypted mail is not supported.
As an attendee, you cannot process meeting invitations on the device. When receiving an invite, you will receive an invitation e-mail in your Inbox, but upon opening, the following message will be displayed: "The calendar could not recognize this meeting invitation!". Use your Notes or iNotes client to view, accept, or decline meetings.
Do not create or update calendar events that contain meeting attendees using the BB10 device. There are a number of issues in this area and it is recommended to handle all calendar meetings using your Notes or iNotes clients.
Creation of a recurring calendar event (with or without attendees) from the device does not allow selection of an End date, or number of recurrences. Current, not changeable End is 'Never'.
Any calendar events on the device will result in a reminder displayed on the device at or near the time of the event, regardless of if an event reminder is set or not.
When rotating the device from portrait to landscape, calendar will remain displayed as portrait.