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Mar 22, 2016, 8:01 AM
3 Posts

Windows 10 and Notes 9.0.1FP5 - constantly crashing

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 3

My Windows 10 workstation continually crashes when I launch Notes v9.0.1, even after upgrading to FP5.  The Windows message indicates a Video error.  I've updated the video driver, but it has not helped.

Is anyone else experiencing this?  It started a few days ago.

Among other video related errors, this is the most recent.

VIDEO_TDR_FAILURE

Mar 22, 2016, 10:36 AM
42 Posts
Re: Windows 10 and Notes 9.0.1FP5 - constantly crashing
Hi William,

Have any NSD logs been generated after the crashes?

If so, I'd recommend opening a new PMR with IBM Support so they can review them.

Thanks,


Mark
Mar 23, 2016, 2:41 AM
98 Posts
You should install...
...the latest update Notes_901FP5IF2_W32_Standard.
Mar 24, 2016, 3:09 PM
3 Posts
Fix Pack is installed

Michael and Mark,

I did install Notes_901FP5IF2_W32_Standard but the problem continued.  I then uninstalled Notes, re-installed the base product and the fix pack.  It was working fine for about 1 day.  I think the last thing that happened before the crash was the Notes Browser Plugin installation.

 

I'll call IBM Support


FORUM PLAN UPDATE
Date revision: This forum will remain open to new posts and responses until December 1, 2018. (After that date, you will still be able to view and search the forum.) Also, we're taking a second look at the best place to host future conversation. For now, keep using this forum, and stay tuned for more news.