Mar 22, 2016 8:01 AM
3 Posts

Windows 10 and Notes 9.0.1FP5 - constantly crashing

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 3

My Windows 10 workstation continually crashes when I launch Notes v9.0.1, even after upgrading to FP5.  The Windows message indicates a Video error.  I've updated the video driver, but it has not helped.

Is anyone else experiencing this?  It started a few days ago.

Among other video related errors, this is the most recent.

VIDEO_TDR_FAILURE

Mar 22, 2016 10:36 AM
42 Posts
Re: Windows 10 and Notes 9.0.1FP5 - constantly crashing
Hi William,

Have any NSD logs been generated after the crashes?

If so, I'd recommend opening a new PMR with IBM Support so they can review them.

Thanks,


Mark
Mar 23, 2016 2:41 AM
98 Posts
You should install...
...the latest update Notes_901FP5IF2_W32_Standard.
Mar 24, 2016 3:09 PM
3 Posts
Fix Pack is installed

Michael and Mark,

I did install Notes_901FP5IF2_W32_Standard but the problem continued.  I then uninstalled Notes, re-installed the base product and the fix pack.  It was working fine for about 1 day.  I think the last thing that happened before the crash was the Notes Browser Plugin installation.

 

I'll call IBM Support