Feb 28, 2017 8:43 AM
120 Posts
topic has been resolvedResolved

Enhancement Request: Add actual email address when you use "Show Details" in a smart phone app

  • Category: Mail
  • Platform: Android
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 4

In my laptop client I can click on "Show Details" on an email that I have opened and it will show me the email addresses of the sender, etc.  When I click on that in my smart phone app it does not.  I am trying to educate my coworkers to use this tool when you get a questionable email.  Sort of like that W2 email phishing scam.  It looks like it came from the CEO and the sender did a darn fine job of just targeting key people in HR.  One coworker works primarily from her smart phone and could not tell that it did not come from the CEO.  Other coworkers prevailed and stopped the leak but, again, I would like to educate them on how to verify this but there is no such capability on a smart phone.

Let's say your CEO was Fred Smith.  On a laptop if you do "Show Details" and you see "Fred Smith" <imacommie@gmail.com> you might realize that your CEO wouldn't send such a thing from a gmail account, especially one with a vague handle.  You can't get this level of detail with the same function on a smart phone.

Looked at IBM's RFE site and apparently that's not meant for Domino.

https://www.ibm.com/developerworks/rfe/

Feb 28, 2017 10:35 AM
97 Posts
Tap the contact icon

Using Traveler Android app when I tap the person icon (or the head and shoulders icon) in the top left of a message, or to the left of a message in the folder view, it shows me the SMTP address.  Is this what you were looking for?  I'm not sure about an iPhone.

Feb 28, 2017 11:00 AM
120 Posts
Tapping the head helps

That helps.  Thank you.

Feb 28, 2017 11:29 AM
120 Posts
Enhancement Request: Add actual email address when you use "Show Details" in a smart phone...

In my laptop client I can click on "Show Details" on an email that I have opened and it will show me the email addresses of the sender, etc.  When I click on that in my smart phone app it does not.  I am trying to educate my coworkers to use this tool when you get a questionable email.  Sort of like that W2 email phishing scam.  It looks like it came from the CEO and the sender did a darn fine job of just targeting key people in HR.  One coworker works primarily from her smart phone and could not tell that it did not come from the CEO.  Other coworkers prevailed and stopped the leak but, again, I would like to educate them on how to verify this but there is no such capability on a smart phone.

Let's say your CEO was Fred Smith.  On a laptop if you do "Show Details" and you see "Fred Smith" <imacommie@gmail.com> you might realize that your CEO wouldn't send such a thing from a gmail account, especially one with a vague handle.  You can't get this level of detail with the same function on a smart phone.

Looked at IBM's RFE site and apparently that's not meant for Domino.

https://www.ibm.com/developerworks/rfe/

Feb 28, 2017 11:58 AM
174 Posts
Corporate phishing attacks

I agree that it is not apparent that you can tap on the sender's display name to get the underlying Internet address.  I often hear from our users that this feature is lacking in Traveler when it is not. An issue, however, is one that you identified. If the person has no reason to suspect that the message is not genuine, then they are not going to tap on the sender's display name to confirm the person's identity. 

On an iPhone, I can check the Internet address on any message I receive, much as others can and do on Android and Windows Phones.