Apr 12, 2017, 5:21 AM
117 Posts

Windows 10 Creator edition blue screen

  • Category: Install
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 29


I have just installed Windows 10 Creator edition.

Everything fine until I start using Notes 9.0.1 FP6 social edition 32 bit (Local).

After a few minutes, I get blue screen : Unexpected Kernel mode trap.

Microsoft says my mail system is not compatible... and I should use Outlook :-)

Do I have another choice than reverting to previous Windows version ?

Thanks for your advice.


Apr 12, 2017, 10:30 PM
4 Posts
Creators Update - Notes - Unexpected Kernel Mode Trap

I have the same problem:

Environment Mac OS X Sierra -> Parallels -> Windows Creators Update -> IBM Lotus Notes Designer Admin 9.0.1 FP8

The problem happens after the start of the client when the client tries to open the mail file.

I tried it multiple times with a restart of the mac also.

The latest update of parallels (12 April 2017) is installed

The first blue screen after years!

Best Regards

Klaus Heubisch http://www.heubisch.gmbh


Apr 13, 2017, 8:05 AM
30 Posts
Same problem

Same problem here! After the Creators Update while opening IBM Notes we're getting Blue Screen.

IBM please investigate and release a fix!

Thank you

Apr 13, 2017, 9:00 AM
4 Posts
Workaround: Creators Update - Notes - Unexpected Kernel Mode Trap

As a workaround you can start notes with the parameter -sa  in Basic Mode. This seems to be stable.

Apr 13, 2017, 9:08 AM
30 Posts
Workaround: Creators Update - Notes - Unexpected Kernel Mode Trap

Hi Klaus,

I have already tried to open Notes in basic mode. Blue Screen still persist there, so I guess you were just lucky to have it opened


Edit: tried now again and it works in basic mode now. Will still investigate/check up for a longer period of time

Apr 13, 2017, 11:32 AM
196 Posts
Is the issue seen with FP8?

Andrei, Is this also being seen with FP8 applied to the client?  Feature Pack 8 with Interim Fix 1 is out.

Apr 13, 2017, 9:48 PM
4 Posts
FP8 + Hotfix the same situation

It seems that this is an eclipse problem.


Apr 15, 2017, 12:36 PM
117 Posts
Still crashing...

Tried -basic, still crashing after a while...

Apr 15, 2017, 12:36 PM
117 Posts
Still crashing...

Tried -basic, still crashing after a while...

Apr 23, 2017, 3:36 AM
117 Posts
Only 3 crashes in a week

Only 3 crashes in a week, this seems quite stable ;-).

Better anyway than standard edition.

Anyone heard of an IBM reaction ?


Apr 23, 2017, 3:36 AM
117 Posts
Only 3 crashes in a week

Only 3 crashes in a week, this seems quite stable ;-).

Better anyway than standard edition.

Anyone heard of an IBM reaction ?


Apr 24, 2017, 10:33 AM
26 Posts
Can you try running the Notes basic client to see if that causes the same issue?
Apr 25, 2017, 2:23 PM
26 Posts
Fix from Microsoft
Delete this registry entry and the crash should go away

PageHeapFlags, VerifierFlags from
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\notes.exe
Apr 26, 2017, 2:30 AM
30 Posts
Re: Fix from Microsoft

Dear Ram,


We couldn't locate the above mentioned Registry Entries (notes.exe entry is missing at all at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ ) .

Is this the solution IBM provided you or you've found the solution yourself?

Thank you

Apr 28, 2017, 2:52 AM
10 Posts


I am running Domino Designer 9.0.1 FP8 IF1 on Windows 10 Pro 1703 (64bit) and have NEVER experienced this issue. I don't think it has to do with Notes but a bad driver.  You need to contact Microsoft support and work with them to find what is causing the problem.  I see no evidence that Notes is the cause of this problem.

May 2, 2017, 7:40 AM
6 Posts
I can reproduce the crash 100%


I'm using the IBM Notes Standard client for 4 years. The first thing i did 4 years ago is to set a custom home with the frames (standard mail and calendar view).

After I upgraded to Windows 10 Creators Update the bluescreen occurred every time I opened the client.


Version installed: 9.0.1 FP8 IF1 with developer, admin and standard client. I can't remember the exact name :)


After I experienced my first bluescreen opening the standard client. I tried to reinstall the whole developer installation with no success...the bluescreen still occurred.

I cleaned my data folder with all configuration and reconfigured everything.

Everything worked with no bluescreen...

Then after I tried to created my personal homepage the screen loads and after a couple of seconds...the bluescreen occurs.


I can reproduce this effect 100%.


I usually create a homepage with 2 frames: one with my inbox and the other with my calendar. No preview pane.

I hope this is useful.

May 2, 2017, 10:57 AM
21 Posts
Re: Windows 10 Creator edition blue screen - can reproduce

I can reproduce the behaviour Manuel mentioned.

This only happens, when the user has created a personal homepage. If he goes with the Discover page or even the blank defaut homepage the crashes don't occur.

May 2, 2017, 3:34 PM
1 Posts
How to get rid of a personal homepage

That's exactly my finding, too, the personal homepage. How can I get rid of it, if Notes isn't able to start? Any notes.ini setting that can be deleted?

May 3, 2017, 9:42 AM
314 Posts

Rename bookmark.nsf and notes will recreate a new bookmark.  You can go into the hidden view and copy and paste all you favroites into the new file.   


You can create a policy for a corp hope page but the client might crash before the policy gets activated

May 4, 2017, 4:13 AM
1 Posts
Here we also have the same problem

Hope they release a fix or something. 


May 5, 2017, 7:40 AM
6 Posts
IBM doesn't need to fix anything

I think the problem is not with the Notes client. Even a critical error in a hardware driver doesn't trigger a bluescreen.

 It's a problem with Windows 10 CU! Probably a change in a dll or directx that deprecates functions present in the personal homepage.

Windows has to catch errors like this....what would happen if this happens on a terminal server. Bluescreen for everyone :-)

Jun 8, 2017, 4:11 AM
1 Posts
IBM hat sich gemeldet auf meinen Supportfall


Eben Rückmeldung von der IBM bekommen bezüglich des Systemabsturzes bei Verwendung IBM Notes 9.0.1 und dem MS Windows 10 Creators Update. 
Microsoft wird in den nächsten Wochen einen Fix liefern. Wie schon mitgeteilt, sollte man bis dahin den eventuell automatischen Update zurücknehmen. 

"Microsoft have indicated that this impacts in Win32kFull.sys. Microsoft will by the end of month,   have a fix available for this issue. The Win32kFull.sys is  a multi-user driver file that belongs to Windows operating system and it is used to perform its tasks. 
We presume if you un-install Windows 10 Creators Update 1703,  there would no longer be an issue with using Notes."

Jun 8, 2017, 7:19 AM
6 Posts
Question about the fix

Hi, I'm glad that Microsoft acknowledged the issue.

Will this fix be available directly in Windows Update or do we have to download the fix manually?


Thank you for your post.

Jun 28, 2017, 6:26 AM
4 Posts
Microsoft delivered a new fix yesterday for Windows 10 Version 1703 for x64-basierte Syste...

Microsoft delivered a new fix yesterday for Windows 10 Version 1703 for x64-basierte Systeme (KB4022716) 

After the installation  we do not have problems . But will test on more devices.

This update contain the fix 
Addressed issue (Error 0x7F) with Windows Forms (WinForms) that causes the system to crash after upgrading to the Creators Update. 


Jul 7, 2017, 10:08 AM
4 Posts
Windows Creators Update

Sometimes the new update will not deliver the fix for Windows and I had always blue screens in Windows.

But after this fix all will be fine. Sorry for my bad Englisch, I live in France ;-) 

2017-06 Kumulatives Update für Windows 10 Version 1703 für x64-basierte Systeme (KB4022716) 

Jul 13, 2017, 5:33 PM
2 Posts
The current fix doesn't help

W10CU + KB4025342 here. No more blue screens, which is good, but not everything is fixed. Designer behaves oddly: the Events tab is empty, some XAgents cannot be modified and saved, many JavaScript boxes don't work, and sometimes design elements cannot be opened at all. In the latter case, the Designer displays a non-functioning tab wirh 'Client/Server JS Editor' on it. I think it is also a memory problem, for Firefox sometimes takes more than 1.1 Gb...

Desperately waiting for yet another update!!

PS Verzeihung bitte, I too live in France... ;-)

Jul 14, 2017, 8:33 AM
2 Posts
MalwareBytes lock

Probably my bad... I tried to reinstall Notes + FP8 once again, and the installer told me that it couldn't overwrite notes2.exe: Access denied. The file got "stuck" in a folder (in C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86). I tried everything to remove the file manually, until I found out using the Process Explorer that the file was locked by MalwareBytes. Exit MalwareBytes, reinstall Notes + FP8, and now it all seems to work again.

By the way, I had to remove the Workspace sub-folder as well. Now it's solved.

Sep 6, 2017, 4:27 AM
1 Posts
Windows Creators Update

Thank you Lutz Geschinsky-LGY . I follow setup wich you Lutz Geschinsky-LGY and no such problem found again.

ps. Sorry for my bad English, I com from Thailand