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Oct 8, 2014, 4:01 PM
18 Posts
topic has been resolvedResolved

Traveler for Androids can't open attachments

  • Category: Notes Traveler
  • Platform: Android
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 6

Some of our Traveler users recently updated their Traveler app on Androids to Build R9.0.1.2.  Email synch works normally but they can't open any attachments.  The error says "There is no application associated with this file".  Does any one know if there is a fix for this?  There are others on Play Store that are complaining of the same thing.

Oct 9, 2014, 10:59 AM
46 Posts
Client

Hi Gina

 

I'm using the client apk that comes with the lastest IF6 on my Android (Samsung Galaxy SIII) and I don't have any problem with the attachments. 

 

Have you tried with that client instead of the one on Play Store?

Oct 9, 2014, 2:07 PM
18 Posts
Traveler

Yes, for those that got the Play Store update, I down graded them and they work fine.  its just a pain to deal with because many of our users are outside sales people with NO technical skills at all.  LOL

Oct 9, 2014, 2:07 PM
18 Posts
Traveler

Yes, for those that got the Play Store update, I down graded them and they work fine.  its just a pain to deal with because many of our users are outside sales people with NO technical skills at all.  LOL

Mar 4, 2016, 4:49 PM
18 Posts
Traveler for Androids can't open attachments

Some of our Traveler users recently updated their Traveler app on Androids to Build R9.0.1.2.  Email synch works normally but they can't open any attachments.  The error says "There is no application associated with this file".  Does any one know if there is a fix for this?  There are others on Play Store that are complaining of the same thing.

Mar 6, 2016, 10:11 AM
22 Posts
RE:Traveler for Androids can't open attachments
Gina

First,  I'd like to clarify some terminology.   You mentioned upgrading to "Traveler app on Androids to Build R9.0.1.2".  The IBM Notes Traveler app for Android was renamed to "IBM Verse" for Android.
The app is based on the same code, but with a new name  The app is only available on the Google playstore similar to other IBM apps rather than being shipped with the Traveler fixpacks.
The latest version is 9.3.0.0 201601271537.  Although there have been multiple announcements concerning the product rebranding,  we still find many customers are not aware that the IBM Verse app
for Android is the same application.  

IBM Verse for Android Fixes by Release
http://www-01.ibm.com/support/docview.wss?uid=swg21960325


There have been a few attachment related fixes since Traveler 9.0.1.7 shipped.  The current FP level for Traveler is 9.0.1.9.  
LO87331 Max attachment size in Domino Policy document may not apply to assigned user due to case mismatch.

LO86445 Traveler syncs attachments in very small chunks causing mail delays and possible server crash.

LO86516 PDF attachment not viewable if missing pdf extension.

LO86530 Unnecessary error logging e-mails with attachments with no file name.


The full list can be found here.

http://www-01.ibm.com/support/docview.wss?uid=swg21700212



It's difficult just from the limited description to diagnosis the issue.  If you continue to experience the issue after applying the latest client and server maintenance,
please open a PMR with IBM support and collect the logs using these steps.

http://www-01.ibm.com/support/knowledgecenter/SSYRPW_9.0.1/UserSynchronizationProblems.dita

For Step 4, the recreation, please also include the exact details of the recreation including the who, what, when, and how.  For this specific issue, I would suggest sending a new email with an
attachment with a unique subject such as "IBM_EMAIL_TEST1_WITH_ATTACH".  Please note the exact time the email was synced to the device, and the user's name.  Since the attachment cannot be opened
on the device, it's also important to collect the TPR from the device with logging enabled at the same time so we can match the device log to the server logs.   For issues like these
related to specific email content,  we also like to collect a dumpdoc of the email to try to reproduce the issue in house.  If you need assistance in collecting the logs,  our Level 2 support
team can provide additional assistance.  A very detailed recreation description can expedite the analysis tremendously.



Lastest Fix Pack info:

IBM Traveler 9019 is now available:   http://www.ibm.com/support/docview.wss?uid=swg21974706

Blog post:  https://www.ibm.com/developerworks/community/blogs/LotusSupport/entry/Traveler_9019

Note:  We did fix and provide ability to detect and repair a problem related to multiple account IDs that goes all the way back to 8.5.3.100.  
Please read this technote for details and share with customers as needed:  http://www.ibm.com/support/docview.wss?uid=swg21974741


Aug 27, 2018, 12:58 PM
2 Posts
There might be a bug

Hello,

Please make sure you are using the latest version from playstore. Also there seems to be an bug in the updated version of app

 

Regards,

Adrian Gates

Developer - Apps4Rent


FORUM PLAN UPDATE
Date revision: This forum will remain open to new posts and responses until December 1, 2018. (After that date, you will still be able to view and search the forum.) Also, we're taking a second look at the best place to host future conversation. For now, keep using this forum, and stay tuned for more news.