Things are starting to come together for this year's Premium Support Seminar, which is held every year in Boston, Massachusetts in August. This year's theme is Growing Collaboration.
The Premium Support Seminar is a high-energy event hosted exclusively for the Premium Support community. The event is three days of technical sessions designed for planning, developing, managing and innovating with Lotus and Websphere Portal products and solutions.
If you are a Premium Support customer, you can get a sneak peak at the tracks that are scheduled by logging into IBM Workplace for Customer Support.
Jennifer Kelley | 16 May 2008 03:52:06 PM ET | Westford, MA | Comments (0) | Permanent Link
From time to time, the IBM System Verification Test (SVT) team makes available the integration and interoperability test configurations that were exercised as part of their product GA test effort. The purpose of these documents is to provide you with details about the platform, operating system, product, versions, and functionality tested within IBM. A new set of Test Infrastructure documents is available for Lotus Quickr 8.1, which you can review by clicking the following query link:
http://www.ibm.com/support/search.wss?rs=3264&tc=SSVGKL&atrn=SWVersion&atrv=8.1&q=LotusTestInfrastructure
Jennifer Kelley | 15 May 2008 01:16:34 PM ET | Westford, MA | Comments (0) | Permanent Link
On April 24, Yahoo moved the location of their federation gateways. This change prevented all Sametime Gateway deployments from establishing connectivity with the Yahoo! Messenger network.
Sametime Development has just released a hotfix for this issue. Refer to this document for the latest:
Sametime Gateway required update for supporting additional Yahoo! Federation servers - May 2008 (#1303292)
Jennifer Kelley | 14 May 2008 11:02:15 AM ET | Westford, MA | Comments (0) | Permanent Link
A "happy birthday" is in order. This month our blog is officially one year old! Time sure does fly by.
Our goal for this blog was to provide an interactive and dynamic vehicle to promote and bring attention to interesting and useful product and Support-related information. I think that we have accomplished our goal. Our traffic has remained high and steady, which must mean we are doing something right.
Thank you to all of our visitors. We hope this blog continues to be a useful communications vehicle for you! And, as always, feel free to post your thoughts as comments in this blog at any time.
Jennifer Kelley | 12 May 2008 01:41:43 PM ET | Westford, MA | Comments (1) | Permanent Link
..then be sure to read Andre Guirard's white paper, Performance Basics for IBM Lotus Notes developers, just published on developerWorks. And, be sure to check out Andre's external Best Practice Makes Perfect blog, on which he's also posted about it.
Abstract: This white paper addresses the most important and most serious factors affecting IBM Lotus Notes and Domino application performance. It is intended for developers of Notes client applications, to help them maximize performance by identifying problem areas and by offering solutions.
Kudos to all who were involved in helping produce this valuable content!
Leslie Gallo | 12 May 2008 06:52:10 AM ET | Westford, MA | Comments (0) | Permanent Link
Lotus Notes Diagnostic is an unsupported tool that allows you to analyze NSD files and other files resulting from a Lotus® Domino® server crash, hang, or performance issues. A new version, Lotus Notes Diagnostic version 2.6, has just been made available. Some improvements in this version of the tool are:
- Automatic knowledge base search (10 first results only)
- Full Notes 8 support (including Notes 8 XML trace logs)
- Automatic View refresh and embedded host name view fixed
- Fixes for known issues
To download this latest version, refer to "Lotus Notes Diagnostic utility."
Jennifer Kelley | 9 May 2008 11:18:19 AM ET | Westford, MA | Comments (0) | Permanent Link
NSDs for releases 6.5.6 FP2, 6.5.6 FP3 and 7.0.3 FP1 were uploaded to our FTP site this week.
Some background ...
NSD Fix List and NSD Update Strategy
In order to allow existing customers to take advantage of improvements to NSD in their current environments, IBM has made available an updated version of NSD for existing versions of Domino on W32, AIX, Solaris, and Linux. The NSD Update Strategy means that IBM will periodically provide an NSD Update with the latest set of NSD fixes/enhancements for existing versions of Domino. This is done so that IBM Support and customers can leverage the latest fixes and enhancements for First Failure data collection.
The newer version of NSD uses a special NSD Update installer designed to function with existing/future hotfixes. Customers can run the NSD Update to install NSD on top of existing hotfixes and install hotfixes on top of existing NSD updates. Customers can download the newest version of NSD from our FTP site.
Technote links:
NSD Fix List and NSD Update Strategy
More background information
Updated NSD for Domino releases
This technote is updated whenever new versions of NSD become available on our FTP site.
Jennifer Kelley | 8 May 2008 04:42:59 PM ET | Westford, MA | Comments (0) | Permanent Link
The Everyone Writes program continues with its publishing streak. Are you interested in the latest innovations in the world of DWA? Then read up on them in the new developerWorks article, Introducing IBM Lotus Domino Web Access 8.0.1 Lite mode. Here's the Abstract:
IBM Lotus Domino Web Access Lite mode is an exciting new capability within the established Lotus Domino Web Access product that uses a new page architecture optimized for empty-cache or low-bandwidth scenarios. Learn how these innovative performance improvements are delivered to you in an updated user interface (UI) that more closely resembles your IBM Lotus Notes client user experience.
Thanks to the authors, Jessica Piziak, Jeff Foster, and Vinod Seraphin; and to our devWorks Content Developer, Nancy Hannigan, for helping me get this content published.
Leslie
Leslie Gallo | 7 May 2008 12:48:47 PM ET | Westford, MA | Comments (0) | Permanent Link
| Recordings are now available for the Open Mic call hosted on April 29, 2008, on the topic of upgrading Lotus Quickr services for Lotus Domino. For a timeline summary and links to the recordings, refer to "Lotus Tech Exchange recording: Upgrading Lotus Quickr services for Lotus Domino from 8.0.x to 8.1 Open Mic call - 29 April 2008" Visit the Lotus Support Tech Exchange page for a list of other scheduled Open Mic calls and Webcasts. |  |
Jennifer Kelley | 6 May 2008 07:14:44 AM ET | Westford, MA | Comments (0) | Permanent Link
A fix list for the recently released Sametime 8.0.1 was just published to the Sametime Fix List site on developerWorks: Sametime Fix List
Jennifer Kelley | 5 May 2008 12:41:13 PM ET | Westford, MA | Comments (0) | Permanent Link
