Notes from Lotus Support

The article, "Analyzing IBM Lotus Notes Client hangs and crashes", has been published to the Notes & Domino wiki.  It's by Uttam Kumar, and is summarized as follows:

Abstract: Learn how to distinguish between an IBM Lotus Notes client crash and hang, and what you can do to analyze and correct both. The material in this article applies to Notes 6.x, 7.x, and the Notes 8.x Basic Client.

Thanks, Uttam, for authoring this content.

Leslie Gallo | 2 July 2009 12:53:07 PM ET | | Comments (2) | Permanent Link

The last white paper published in the month of June is titled  "Using search forms in IBM Workplace Collaborative Learning 2.7". 

Here's the Summary:
This white paper describes the search forms encountered when using IBM® Workplace Collaborative Learning™ 2.7 and how to use them, including information on the search syntax supported, ACLs, and custom fields.

Thanks go out to Kathleen B Murray for authoring this paper.

Leslie Gallo | 30 June 2009 02:47:53 PM ET | | Comments (0) | Permanent Link

We're finishing the month of June strongly, with the publication of several pieces, the first of which I'm announcing is the white paper,  "Integrating SPNEGO with IBM Lotus Sametime". 

Here's the Summary:
Simple and Protected GSSAPI Negotiation Mechanism (SPNEGO) enables the single sign-on (SSO) mechanism for Microsoft® Windows® clients that are part of a Microsoft Active Directory Domain. This white paper explains the steps necessary to configure SSO for IBM® Lotus® Sametime® Connect clients and IBM Lotus Notes® clients integrated with IBM Lotus Sametime, using SPNEGO.

Thanks, Purvi Trivedi and Stephen Shepherd, for authoring this important document.

Leslie Gallo | 30 June 2009 02:42:15 PM ET | | Comments (0) | Permanent Link

Overview	IBM® Custom Content Assembler is a pilot application that lets users search and assemble technical and learning content into a custom PDF or HTML file. This application is now available to customers from Lotus Labs. The first set of content in this pilot is about IBM Lotus® Sametime® Advanced 8.0.1.
What is IBM Custom Content Assembler?	IBM Custom Content Assembler provides the following features: Access to a variety of content types such as product documentation and learning information. Retrieve content based on a variety of criteria, such as audience and task. View collections of topics (known as maps) through familiar navigation on the left. One-click action to create a custom PDF or HTML document.
Try it	To get started, click here: http://info2.lotus.com/cca. Step #1: Filter content source Use the criteria selectors to select the type of content you want to find, then select . Step #2: View topics IBM Custom Content Assembler displays the resulting topics in a table. To view a topic, click the topic title and it will open in a new window or tab. Step #3: Build a custom document Click the icon  to build a custom document. Select the portions of content to include in your custom document using the check boxes next to each topic: Step #4: Name and create the document Enter a name for your custom document, select whether you want the output in PDF or HTML format, and click .
Tell us	We want to know what you think about IBM Custom Content Assembler. Take a few moments to look at the site and then tell us how you might use this type of application. We will continue to add features, modify and add content, and improve the interface. Your feedback is important for us to complete this incremental development work. Click the Feedback link at the bottom of the screen while in the application. Complete the questionnaire and click the Submit button to send us your feedback.
Information Development Center	IBM Custom Content Assembler is an example of innovation from within Barb Mathers' Lotus Information Development Center (IDC). IDC is focused on innovating and transforming our technical content to leverage the knowledge of the community. By implementing new technology and fostering a strong community of experts, we collaborate to create and improve product information. Want to learn more? Contact Joyce Davis, community manager, join the Lotus Technical Information and Education community in Lotus Greenhouse, or follow us on Twitter! www.twitter.com/LotusTechInfo
For more information	For more information about the Custom Content Assembler pilot, contact: Amanda Bauman, Everyone Writes Program Manager & IBM Custom Content Assembler Project Manager Michael Beaver, Lead Application Developer and Architect Jennifer Heins, Senior Technical Content Strategist and Architect

Joyce Davis | 30 June 2009 02:28:23 PM ET | Austin, TX | Comments (1) | Permanent Link

"Tips and tricks for troubleshooting Smart Upgrade issues" now resides in the Lotus Notes wiki. This wiki document contains tips and tricks for troubleshooting Lotus Notes® Smart Upgrade (SU) issues including errors or unexpected behavior.

The purpose of a Lotus product wiki is to share deployment experiences and best practices and help IBM® to create scenarios for successful deployments. Please check the Lotus Notes and Domino wiki for this type of content in the future.

Jeffrey Alberts | 26 June 2009 05:56:07 PM ET | | Comments (0) | Permanent Link

The white paper, "Configuring single sign-on (SSO) between IBM WebSphere Portal and IBM Lotus Domino", has been published to the devWorks Technical Library. It's by Charles Price, and the Summary is as follows:

This paper is designed to help administrators who have a good grasp of how SSO works and want an in-depth explanation of what steps are necessary to configure SSO between IBM WebSphere Portal and IBM Lotus Domino. It also explains how to verify that SSO is working correctly.

Note that this paper is the second of a three-part series on SSO that began with "Understanding single sign-on (SSO) between IBM WebSphere Portal and IBM Lotus Domino."  Look for the third part of the series, addressing troubleshooting, in the next month or so.

Leslie Gallo | 26 June 2009 12:59:29 PM ET | | Comments (0) | Permanent Link

The recording for another of our Lotus Technical Exchange events, the Webcast about What's New in Lotus Quickr 8.2 services for Lotus Domino, is now posted.  Details are in "Tech Exchange replay: What's new and improved in Lotus Quickr V8.2 - June 17, 2009" (#1389710).

Jeanmarie White | 24 June 2009 04:19:35 PM ET | | Comments (0) | Permanent Link

The white paper, "High availability options for IBM WebSphere Portal 6.1 search", has been published to the developerWorks technical library. Its Summary is as follows:

Increasingly, users of IBM® WebSphere® Portal have been requesting information on how to provide high availability for the Portal Search service. Out of the box, Portal Search service does not support high availability and thus presents a potential for a single point-of-failure for this service. This white paper explains what options are available to provide certain degrees of high availability for Portal Search service.

Thanks go out to Andreas Prokop and to Eitan Shapiro for authoring this paper.

Leslie Gallo | 24 June 2009 10:20:01 AM ET | | Comments (0) | Permanent Link

If you weren't able to attend the Webcast held on June 10th on the topic of performance considerations for Lotus Sametime when using Sametime resolve, Lotus Notes instant messaging, and LDAP, you can now download the presentation and audio recording to review the session. Refer to "Lotus Tech Exchange recording: Sametime resolve, Notes IM, and LDAP performance considerations - 10 June 2009" (#1388406).

Jeanmarie White | 23 June 2009 05:05:38 PM ET | | Comments (0) | Permanent Link

If you are using the Lotus Sametime Gateway connecting to Google Talk, you'll need to modify your firewall rules to reflect new IP addresses for the Google Talk servers as of June 17.  These updates make sure awareness continues as expected. For details, refer to "17 June 2009 - Sametime Gateway requires an update for supporting additional Google Talk Federation servers" (# 1391126)

Jeanmarie White | 19 June 2009 05:01:21 PM ET | | Comments (0) | Permanent Link