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developerWorks  >  Lotus  >  Forums & community  >  Notes from Lotus Support

Notes from Lotus Support

developerWorks
Lotus Support news

Please join us on Wednesday, March 24, for a Webcast (a slide presentation followed by a Q&A session) about Sametime 8.5 install and configuration issues.  We will discuss some of the problems more commonly reported by those getting started with Sametime 8.5 and how you can avoid or resolve those issues.  Details can be found in the announcement: "Sametime 8.5 install & configuration issues - 24 March 2010."

Jeanmarie White | 12 March 2010 04:20:13 PM ET | | Comments (2) | Permanent Link

Here's a new technote from Chad Scott (Team Lead, IBM Domino Core Support team) with information about fix plans for a regression issue that can break applications which use LotusScript or Java view functions to access frequently updated views.

Technote # 1424178 -- LotusScript and Java functions can return "The collection has become invalid" when accessing frequently updated views

Joy Freeman | 12 March 2010 03:52:51 PM ET | | Comments (0) | Permanent Link

The article, "Installing and configuring IBM Lotus Domino 8.5 on AIX," has been published to the Notes/Domino wiki.  It's written by Chetan Hombal and is summarized as follows:

This article describes how to install IBM® Lotus® Domino® 8.5 on an AIX® platform. Included is a brief explanation of how to use certain built-in AIX native features like korn shell scripting and AIX system commands, to achieve a better user experience for a Domino Administrator.

Thanks, Chetan!

Leslie Gallo | 12 March 2010 01:51:49 PM ET | | Comments (2) | Permanent Link

The article, "Using and troubleshooting IBM Lotus Connections Update Installer 2.5," was recently published to the Lotus Connections wiki.  Here's the Summary:

This article describes how to use IBM® Lotus® Connections Update Installer 2.5 to install fixes (including interim fixes and fix packs) for Lotus Connections 2.x (including versions 2.0.1, 2.0.1.1, and 2.5). We also discuss the new features in version 2.5, the detailed steps to troubleshoot errors that may occur, and some known issues.

Thanks go out to Zheng Jun (Kent) Song, Jun Jing Zhang, and Li Yun Gong, for authoring this article.

Leslie Gallo | 11 March 2010 04:21:05 PM ET | | Comments (0) | Permanent Link

Welcome
This document contains links to technical support documents for IBM Lotus Quickr, ones that are frequently requested or identified by IBM as valuable for the time period covered by this notification.
Announcements
Announcing IBM Technical Support Chat
You can now chat with Lotus Technical Support for your PMRs.  In addition to phone and e-mail, IBM Lotus support now offers online Technical Support Chat capability as another way you can communicate with the IBM Lotus support engineer assigned to your PMR.  For more information and steps, refer to IBM Technical Support Chat.

Security risk with fix available

A security vulnerability affecting all Lotus Web Content Management, WebSphere Portal Server, and Lotus  Quickr services for WebSphere Portal installations has been identified and a fix delivered. We strongly recommend that you take immediate steps to address this vulnerability by following the steps in "Security Risk with Fix Available: Web Content Management login page vulnerable to cross site scripting attacks, also affects WebSphere Portal and Quickr services for WebSphere Portal" (#1421469).
Recent favorites
Lotus Quickr services for Lotus Domino
1.        Is Lotus Quickr services for Lotus Domino supported with Windows 7? (#1413534)
Current versions of Lotus Quickr are not supported with Microsoft Windows 7.
2.        Notes user running Lotus Quickr connector receives 'Invalid or non-existent document' when attempting to reply to mail (#1402800)
When attempting to reply to mail, a Notes user running a Lotus Quickr connector receives the following error: "Invalid or non-existent document".
3.        Does Lotus Quickr services for Domino support FIPS 140-2? (#1409074)
Describes the version and requriements necessary to have FIPS 140-2 support with Lotus Quickr services for Lotus Domino.
4.        How to configure Lotus Quickr to not display File Sharing component (#1312690)
You want to configure the Standard version of IBM Lotus Quickr services for Lotus Domino so that the File link does not appear at the top of the pages, because the file sharing component is not required for your current setup.
5.        Lotus Quickr Connectors fail to install for Notes multi-user install (#1297397)
When the Notes client is installed as a multi-user configuration, then the Lotus Quickr Connector will not install the Connector for Notes.
6.        Mail sent to a place is not displaying in the Index folder (#1233407)
Mail sent to a place is delivered but does not display in the "Index" folder."
7.        Lotusphere 2010 - SHOW202 - How to customize Lotus Quickr Using HTML, Javascript & CSS
Learn the inner workings of Lotus Quickr Domino templates. You'll see how to use your HTML, JavaScript and CSS talents to customize Lotus Quickr Domino places. This session will explain the details of Lotus Quickr templates using step-by-step examples involving theme customizations, templates, services, and event hooks. You'll see what you can do today to give Lotus Quickr places your own look and feel.

Lotus Quickr services for WebSphere Portal

1.        Fix Pack 1 - IBM Lotus Quickr services for IBM WebSphere Portal version 8.1.1.1 (#4024829)
Release 8.1.1.1 (fix pack 1) is a rollup of fixes since release 8.1.1. was released. The Lotus Quickr server must be at version 8.1.1 to install release 8.1.1.1.
2.        Upgrade of Lotus Quickr services for WebSphere Portal requires DB2 bind command (#1419609)
When the DB2 server configured with Lotus Quickr is upgraded to any fix pack level, then the DB2 server must bind the db2schema.bnd file to the Quickr database(s).  This problem will most likely be encountered during an upgrade.
3.        Lotus Quickr (Portal) links pasted into Office documents do not open when clicked (#1413482)
Copying a Lotus Quickr (Portal) place, content, or document link and pasting it into a Microsoft Office application, such as Word or Excel, opens the authentication screen. After the user logs in, the IBM WebSphere Portal/Lotus Quickr home page is loaded instead of the linked content.
4.        Configuring IBM Lotus Quickr services for WebSphere Portal 8.1.1.1 to use Oracle (#1392466)
Steps for configuring IBM Lotus Quickr services for WebSphere Portal to use Oracle
5.        Can you allow anonymous users to access a place in Lotus Quickr services for Portal? (#1315165)
An enhancement request has been submitted to allow anonymous users as place members in Lotus Quickr services for WebSphere Portal.
6.        Unable to use "move to" or "copy to" for document in Lotus Quickr for WebSphere Portal  (#1287008)
When using a Lotus Quickr services for WebSphere Portal place, you receive an error "Object required" when you move or copy a library document to a different folder.
7.        Configuring Tivoli Access Manager and WebSeal reverse proxy setup with Lotus Quickr (#1283679)
Lotus Quickr services for WebSphere Portal was tested in a Tivoli Access Manager (TAM) WebSeal environment.  In this setup, TAM handles authentication and access control while WebSeal acts as the reverse proxy server.
8.        Moving IBM Lotus Quickr places between server environmentsImage:Support Content Highlights for Lotus Quickr (March 2010)
Summary: Most IBM Lotus Quickr customers have development, stage, and production server environments. This article explains how to move Quickr places between these different environments.
Continual favorites
The Featured Documents pages for Lotus Quickr contain the contents of this notification, along with a list of Continual Favorites, documents that continually prove useful to Lotus Quickr administrators and users.
Consumability experience survey
Would you help us by responding to the consumability survey for the latest version of the products you work with?

  Go to http://www.ibm.com/survey/oid/wsb.dll/studies/consumabilitywebform.htm?icodeúQ

Please plan 30 minutes to respond.  You do not need to identify yourself or your company. This is an opportunity to influence future releases of our products and to save you time by helping to make our systems easier to use.
Electronic
support

resources
Here are links to other ways that you can access IBM Lotus Quickr support  information on the Web:

Lotus Quickr Resources

General Resources


Image:Support Content Highlights for Lotus Quickr (March 2010)



Jeanmarie White | 11 March 2010 12:25:12 PM ET | | Comments (0) | Permanent Link

The preliminary fix list for Notes/Domino 8.0.2 Fix Pack 5 is now available on developerWorks.  Refer also to the Update Status page for the approximate release date.

Joy Freeman | 10 March 2010 06:33:11 PM ET | | Comments (0) | Permanent Link

A series of Domino Attachment and Object Service (DAOS) issues have been identified and fixed by IBM.  Domino 8.5.1 Fix Pack 1 Interim Fix 1 is now available that addresses these DAOS issues.  For more information ,see this technote:

Domino 8.5.1 Fix Pack 1 Interim Fix 1 (8.5.1 FP1 IF1) - DAOS Fixes
Document #:  1423520

Terri Puckett | 10 March 2010 05:14:55 PM ET | Austin, TX | Comments (0) | Permanent Link

This weekend, the following Northern Mexico border cities will adopt the same daylight saving time (DST) schedule as the United States. See technote #1423192 for details on how this change impacts Notes/Domino calendar entries.

- Anahuac
- Ciudad Acuña
- Ciudad Juarez
- Matamoros
- Mexicali
- Nuevo Laredo
- Ojinaga
- Piedras Negras
- Reynosa
- Tijuana

Joy Freeman | 8 March 2010 07:23:38 PM ET | | Comments (0) | Permanent Link

The article,  "Limiting MIME types with the IBM Lotus Domino XPage file upload control," has just been published to the Lotus Domino Designer wiki.  It's by Kevin Giles and is summarized as follows:

Currently the IBM® Lotus® Domino® 8.5 XPage upload control allows you to upload a file into an XPage application. In certain cases, however, you may want to limit what types of files a user can upload. This article describes how to configure the upload control for your needs and how to alert users when incorrect file types are submitted.

Thanks, Kevin, for authoring this article.

Leslie Gallo | 4 March 2010 05:56:30 PM ET | | Comments (1) | Permanent Link


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