Check out the newly-published Wiki article titled "What You Should Know Before You Change a SmartCloud Notes User's Name". Main topics covered include:
- explanation of each name and email address associated with a user, and how to change each associated name
- overview of what happens during a rename
- recommended best practices to ensure a successful rename
Joy Freeman | 10 April 2012 02:39:47 PM ET | | Comments (0) | Permanent Link
"Like" the new WebSphere Portal Support Facebook page and follow @PortalSupport on Twitter! These are places where you can keep up on things like:
- Hot new technical information (like critical Technotes, Flashes, Fix Releases, etc.)
- Upcoming WebSphere Portal Open Mic events
- Technical Articles that help explain how to use WebSphere Portal
- New White Papers and articles that explain how to use WebSphere Portal
- Videos
- New training or education materials
- Receive tips and best practices
Also, if you aren't already following Facebook and Twitter for information on our classic Lotus products, "Like" the IBM Lotus Support page and follow us @Lotus_Support
Terri Puckett | 10 April 2012 09:49:56 AM ET | Austin, TX | Comments (0) | Permanent Link
This short course is free-of-charge and is intended for IBM SmartCloud for Social Business and IBM SmartCloud Notes company help desk staff responsible for supporting end users. As the first point of contact with end users, help desk personnel can assist with connectivity issues, reset passwords, and answer "how to" questions.
Topic list:
Exploring the Administrator Assistant Role
Troubleshooting SmartCloud Notes and web mail issues
Setting up and Troubleshooting Apple devices and BlackBerry® smartphones
Course Locations:
| Locations: |
The courses are always kept in sync between the two formats/locations.
Tip: While the original format of the course has a more appealing user interface, the course is searchable and translatable in the SmartCloud for Social Business wiki.
----------------------------------------
Locating the Help Desk topics in the IBM SmartCloud for Social Business wiki
The easiest way to locate the course in the wiki is to click the Learning Center tab at the top and expand Education in the navigator, as shown in the image below. The search and translation engines are also pointed out.
Ellen Tiberi | 5 April 2012 07:35:34 AM ET | | Comments (0) | Permanent Link
Technical content on configuring IBM SmartCloud Notes for Hosted BlackBerry® Services, and activating users' BlackBerry® smartphones for SmartCloud Notes, is available in the 2 SmartCloud Notes courses shown below. Some of the topics covered are:
- Planning for SmartCloud Notes for Hosted BlackBerry® Services
- Configuring BlackBerry® smartphone subscription
- Resetting passwords
- Activating BlackBerry® smartphones
- FAQs and troubleshooting for activation
Course: IBM SmartCloud Notes in a Hybrid environment
The course can be found in two locations/formats. The course formats are always kept in sync.
Original format
Click the "Original format" link in the line above and look for "Lesson 5: Configuring and administering IBM SmartCloud Notes for Hosted BlackBerry® Services".
IBM SmartCloud for Social Business wiki format
See the "Locating the content.." section below.
Course: IBM SmartCloud Notes in a Service-only environment
The course can be found in two locations/formats. The course formats are always kept in sync.
Original format
Click the "Original format" link in the line above and look for "Lesson 5: Configuring and administering IBM SmartCloud Notes for Hosted BlackBerry® Services".
IBM SmartCloud for Social Business wiki format
See the "Locating the content.." section below.
Locating the content in the IBM SmartCloud Notes for Social Business wiki
One way to locate the SmartCloud Notes for Hosted BlackBerry® Services content in the IBM SmartCloud for Social Business wiki is by following the steps below.
Tip: Even though this content is contained within the 2 courses, the wiki allows you to search for (and translate) specific topics. See the green arrows below.
1. Click the Learning Center tab.
2. Expand Education in the navigator.
3. Expand the Course (either Hybrid or Service-only) in the navigator and click "Lesson 5: Configure BlackBerry..." as highlighted in orange above,
OR
Click the Course heading in the navigator (example: "Course: Hybrid SmartCloud Notes") to display a course table of contents on the right, and look for Lesson 5 in the right-most column. It will look like this:
Ellen Tiberi | 29 March 2012 11:42:07 AM ET | | Comments (0) | Permanent Link
The LotusLive courses have been updated according to the new "IBM SmartCloud Notes" terminology and user interface.
As announced in late 2011, the courses can be found in two locations/formats: the original location/format, and also in the IBM SmartCloud for Social Business wiki (renamed from the "LotusLive wiki"):
Course: IBM SmartCloud Notes in a Hybrid environment
| Locations: |
Course: IBM SmartCloud Notes in a Service-only environment
| Locations: |
Course: Configuring and administering IBM SmartCloud Connections, SmartCloud Engage and SmartCloud iNotes
| Locations: |
Course: IBM SmartCloud for Social Business and SmartCloud Notes Help Desk
| Locations: |
The courses are always kept in sync between the two formats/locations.
Tip: The courses are searchable and translatable in the SmartCloud for Social Business wiki. These capabilities are not available in the original format.
Locating the courses in the IBM SmartCloud for Social Business wiki
The easiest way to locate the courses in the wii is to click the Learning Center tab at the top and expand Education in the navigator, as shown in the image below. The search and translation engines are also shown.
Sally Cripe | 28 March 2012 09:22:21 AM ET | | Comments (0) | Permanent Link
- Notes/Domino 8.5.3 Fix Pack 1 Release Notice & "Top 20" Fix List
- Download options for Notes/Domino 8.5.3 Fix Packs (Technote #4032242)
Joy Freeman | 23 March 2012 12:17:26 PM ET | | Comments (0) | Permanent Link
Hello everyone,
I want to make you aware of a Notes/Domino 8.5.3 template regression that we've found and how to get past it.
Due to a fix for an SPR in the 8.53 codestream, we found a regression that would affect customer using policies with pre-8.01 clients. The effect of the regression is to have policy settings be in effect for pre-8.01 clients that should not be. 8.01 clients and later are not affected.
The backout steps have been verified in-house and also used at the customer site that raised the issue initially. The steps are simple and straightforward, if you have any questions please post a comment. We're working on getting a technote published.
Regards,
Mark
Here are the instructions:
- Open pubnames.ntf in the Domino Designer
- Open the PolicyManagement script library
- Click on the ComputeHAItemList subroutine
- Find the following lines of code:
' Set itemToDelete = hPolicy.GetFirstItem(pRefItemName)
' If Not itemToDelete Is Nothing Then
' itemToDelete.SaveToDisk = False
' End If
- Uncomment these lines of code (remove the ' character at the beginning of each line)
- Save the subroutine
- Exit the Domino Designer
- Replace the design of your names.nsf with this version of pubnames.ntf
- Edit and resave any Policy Settings documents that have the issue
Copied from the Domino Policies Demystified blog
Mark Skurla | 2 February 2012 01:26:53 PM ET | | Comments (7) | Permanent Link
Check out the latest edition of the "Support Content Highlights newsletter for IBM LotusLive Notes". It's now available online in the technote linked below:
Technote #7021958 -- "Support Content Highlights newsletter for IBM LotusLive Notes"
Jeffrey Messore | 25 January 2012 12:40:28 PM ET | | Comments (0) | Permanent Link
The LotusLive Admin customer course is now updated for the latest service update.
The course can be found in two locations/formats: the original location/format, and now also the LotusLive wiki:
Original format: Configuring and administering IBM LotusLive Connections, LotusLive Engage and LotusLive iNotes
Wiki: Configuring and administering IBM LotusLive Connections, LotusLive Engage and LotusLive iNotes
The course is always kept in sync between the two formats/locations.
Tip: The course is searchable and translatable in the LotusLive wiki. These capabilities are not available in the original format.
Locating the course in the LotusLive wiki
Locating the course: If you do not have the URL in the table above handy, the easiest way to locate the course in the LotusLive wiki is to click the Learning Center tab at the top and expand Education in the navigator.
Search and Translation: In the LotusLive wiki, the search and translation engines are in the upper right.
Jessica Piziak | 18 January 2012 09:50:38 AM ET | | Comments (0) | Permanent Link
As of December 16, the LotusLive Notes customer courses are now updated for the latest service update.
As announced in November, the courses now can be found in two locations/formats: the original location/format, and now also the LotusLive wiki:
| Course | Original format | LotusLive wiki |
| Hybrid | ||
| Service-only |
The courses are always kept in sync between the two formats/locations.
Tip: The courses are searchable and translatable in the LotusLive wiki. These capabilities are not available in the original format.
Locating the courses in the LotusLive wiki
Locating the courses: If you do not have the URL in the table above handy, the easiest way to locate the courses in the LotusLive wiki is to click the Learning Center tab at the top and expand Education in the navigator.
Search and Translation: In the LotusLive wiki, the search and translation engines are in the upper right.
Ellen Tiberi | 5 January 2012 11:25:03 AM ET | | Comments (0) | Permanent Link
