A customer had a great question in this blog. Since it was such a good question, we decided to post the answer here, as a main blog entry ...
The question was about how to get hotfixes. Technotes often say 'this is fixed in a hotfix' but information about obtaining the fixes is not easy to find.
Today, in most cases, where a link to a fix is not immediately apparent in the technote, you need to call our Technical Support team and request the fix, which will then be made available to you on an FTP site.
However, I am happy to tell you that we are working to very significantly simplify the fix acquisition process for you. We have created a new web interface, called Fix Central, which is intended to provide you (i) a single location to access fixes and fix packs for all IBM Software products, (ii) automatic identification of pre-requisite fixes, and (iii) a consistent user experience no matter what product you work with. Fix Central went live only recently, and so far we have posted fixes for Lotus Quickr, Lotus Connections, and WebSphere Portal (core) there. We are currently working to add fixes and fix packs for at least Notes, Domino, Sametime, Forms, Expeditor, Portal (components) and Portlet Factory there, and we'll ultimately post fixes for all our products there. The other IBM Software brands are likewise working to add their fixes to Fix Central, and you'll already see products like WebSphere Application Server and the Informix Dynamic Server there. It will naturally take time to migrate all IBM Software products to this new interface, but watch the coverage grow as we implement for the most requested products first. From now on, technotes will include links to fixes in Fix Central, as soon as the fixes are available there for public download.
Flemming Christensen | 10 September 2007 12:58:37 PM ET | Westford, MA | Comments (4)
